"Personal Lines Insurance Broker"

Posted Date: Aug. 10, 2017


At A-Win Insurance we offer an attractive compensation package as well as exciting career opportunities. We are one of the fastest growing Insurance Brokerages in Western Canada with a unique Branch Partner Program.
If you are a self-driven and motivated individual that is a team player and can work independently, then please submit your resume.
We currently have positions opening our Calgary & Edmonton Office locations.

A-WIN Website - Job Posting

Personal Lines Insurance Professional

Job brief

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.


- Improve customer service experience, create engaged customers and facilitate organic growth through cross selling and upselling based on customers need
- Take ownership of customers issues and follow problems through to resolution
- Keep accurate records and document customer service actions and discussions in the broker management system
- Working with your New Business, Renewal Review and Administrative teams to nurture an environment where all can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Maintain an orderly workflow according to priorities
- Monitor insurance claims to ensure mutual satisfaction
- Fulfil all A-WIN policy minimum coverage requirements

The successful candidate will possess:

- Minimum Level 1 General Insurance License with 2 years of insurance sales experience
- Proven working experience as a customer service manager
- Familiarity with many types of insurance plans (automobile, property, RV & trailer, small commercial, travel, etc.)
- Experience in providing customer service support
- Working knowledge of Applied Systems (TAM) and MS Office is an Asset
- Awareness of industry’s latest technology trends and applications
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation

This Position Includes:

- Comprehensive Benefits Program
- Flex Days
- Positive work environment
- A traditional work week and hours

To join our dynamic organization, please email your resume to jobs@awinins.ca.  

Please Note: Only qualified candidates will be contacted.

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