Frequently Asked Questions

Welcome

Welcome to our frequenty asked questions. We hope that they answer any questions that you may have.

Frequently Asked Questions Employers/Recruiters

How do I register for an Employer or Recruiter Account?

1. To register an account visit www.insuranceworks.ca and click on the Employer or Recruiter tab at the top of the screen.
2. Click the “Register Now” icon to the right of the “Sign In” box.
3. Enter your email address and a password. These will both be required to log into your account. You will receive an email confirmation of the registration including your login information for your records. This email address will be used for future contact, please verify its validity.
   **(Note: The email address you supply for registration can be different from what you choose to list as a contact email for a job posting)
4. Fill out the required information (company name, address and contact details)
5. Click on “Create Free Account” then “Ok” to accept the Terms and Conditions.
6. Now you are automatically signed into your account – this is the home page of your account.

Why do I have to pay if I registered for a “Free Account”?

Registration on InsuranceWorks.ca is free of charge. Registration on the site simply creates a company profile however purchasing services is required to utilize the job posting or resume search services offered on InsuranceWorks.ca.

How do I post a job?

Login to your account on InsuranceWorks.ca by clicking on the Employers or Recruiters tab at the top of the home page. Enter your email address and password in the as requested in the “Sign In” box. On the left hand menu (Employer Tool Box) click on View/Edit Your Jobs under Manage Services. Click on Add Job. To begin posting the job, fill out all fields on the Job Posting form and when completed click Submit Job. The only fields that can be left blank are “Job Number” and “Salary”. The system will prompt you to fill in all required fields if any are left blank. ** Please note that there is a window of 10 to 15 minutes for security reasons to complete the posting after which information entered will be lost. To facilitate your posting, we suggest preparing a Word document with pertinent information to copy and paste into the text box provided. Job postings, if completed properly, are active instantly on the site once Submit Job has been selected.

What is a job number? Is it required?

A Job Number is a reference code (letters or numbers) that you assign to the posting if you wish; it is not required. It is simply a way of keeping track of multiple job postings.

I clicked “Submit Job” but I don’t see my job posting on the site?

Once a job has been submitted, it is active on the site immediately; there is no waiting period. The most common explanation to this problem is that the system timed you out prior to completing the job posting form. In that case, you can try to use the back button to return to the screen with the posting information you’ve filled out and then click on the Submit Job button again. If this still does not work, you will need to re-enter the job posting information (see How do I post a job?) or feel free to email the posting to info@insuranceworks.com with your company account information and we will post the job on your behalf.

How do I start searching for resumes?

Once you are logged into your account, select Search Candidates on the left hand side menu (Employer Toolbox) under Manage Services. This will bring you to a page of search options. You can search by keywords, resume number, city, province, education, expertise area and/or years of experience. To narrow down your search, select more than one search criteria by holding down the “Ctrl” key to select multiple options. Search By Expertise (icon located at the top right hand corner of the screen) automatically organizes all resumes into expertise categories for a quick search.
New – Get a larger response when you include “Willing to Re-locate.” Simply include the city you are located in or looking for candidates to relocate to and presto – a few more Jobseekers to review.

I only see a “Quick Profile”, is that it?

A “Quick Profile” is a snapshot of information about a “Jobseeker”. It includes the basic information about their work experience, educational background, where they are located and what type of position they are looking for. When searching the resume database you will see candidates with both full resumes and just “Quick Profiles. Some “Jobseekers” have opted to remain anonymous and not to upload their full resume. “Jobseekers” with only a “Quick Profile” must be contacted through InsuranceWorks.ca. (See “How can I contact “Jobseekers”?)

How can I contact “Jobseekers”?

Once you have found “Jobseekers” that you wish to contact, you have the option of contacting them via the information (if) provided in their resume: either phone or email. Some Jobseekers have opted to remain anonymous; in that case the only way to contact them is via email through InsuranceWorks.ca using the Contact button at the top of their resume. This will bring up a text box for you to enter a message for “Jobseekers”, in addition you have the option of changing the “From Address”, “From Name” and “Subject” lines that automatically pop up. When “Jobseekers” receive the email they are prompted to respond if they are interested or indicate if they are not interested. If for whatever reason, the “Jobseeker” is not interested in the specific job opportunity detailed in the email, you will receive an email notifying you, that this “Jobseeker” is not interested. Additionally a note is saved to the “Jobseeker’s” individual notes recording your actions for your future reference.

Are there any limits to using Resume Search?

No there are no restrictions to the Resume Search. You can search, view, download, print and contact unlimited numbers of resumes daily. ** Please note: Resume search is measured in real (calendar) time not in business days. (i.e. 3 Day Resume Search purchased on a Friday will expire on Monday – 3 calendar days later, not on Tuesday).

What are Resume Alerts?

Once you have purchased a Resume Search, make sure to take advantage of Resume Alerts. With all Resume Search packages, regardless of their duration, you have the opportunity to receive a daily email notifying you of the new “Jobseekers” that have registered on the site that satisfy your desired criteria. ** Please note that Resume Alerts only notifies you of new Jobseekers on the site. Any Jobseeker who was registered prior to your purchase of resume search will not be included in the notifications; however, you have full access to the entire database to search freely for all previous and new “Jobseekers”.

How do I set up my Resume Alerts?

After purchasing a Resume Search, click on the icon on the left hand side of the screen below “Need Support? Resume Alerts! Select the ‘Province’(s) and ‘Expertise Area’(s) you are looking for. You can select up to 3 email addresses to receive these emails. Click Create Notification and you’re done. You will receive your first email alert the next day, but only if there are Resumes/Quick Profiles for new Jobseekers that match the notification criteria you’ve chosen.

How do I change the login email and/or password?

To change your login email or password, log into your account using the original information. Once logged in select Change Login Info under Manage Account. You can change either your email address, or password or both. Once you have clicked Update you will receive an email confirming the changes to your account. **If you do not know the original login information to the account, please have the original contact person on the account give us a call at 1-877-846-6604 and ask to make the required changes to the account.

I forgot my password

On the “Sign In” page, click on Forgot Password under the password box. Enter the email address that the account is registered with, in the box provided and click on the arrow. You should receive an email momentarily with your login information. Still haven’t received the email? Give us a call 1-877-846-6604.

I cannot login to my account

Ensure that you are using the correct login information. If you are sure that the login info is correct, ensure that you are logging into www.insuranceworks.ca.

Feature Client Slogan and Company Description

The “Feature Client Slogan” is a 500 character maximum text that is viewable on the main page along side your logo if you are assigned a “Feature Client Day” (see What is a “Feature Client Day”?). The “Company Description” is a more detailed summary about the company (not the job description). The “Company Description” is viewable by anyone who clicks on the company name from anywhere on the site. To add or make changes to your “Company Description” or “Feature Client Slogan”, login to your account, click on “Company Description” on the left hand side menu under “Manage Account”. Click “Update” to save changes.

What is a “Feature Client Day”?

A “Feature Client Day” is granted to our Enterprise clients and Employers/Recruiters who purchase a “Best Value” package. You must have an active job posted on the site to receive a “Feature Client Day”. The “Feature Client Day” provides your company with additional exposure to your posting by highlighting your company name, logo and feature client slogan front and centre on the home page for half a day.

How do I get my logo on the front page?

Employers/Recruiters with a logo and active job posting are selected randomly and rotated on the right side of the home page. “View Jobs With” section throughout the day. For additional logo advertisements click on the “Advertise with us!” section at the top of the screen for more information or call us toll free: 1-877-846-6604.

My logo won’t upload!

Logos must be in a gif or jpeg format and 150 by 80 pixels in dimension. To upload or change your logo, select Company Description under Manage Account. Click on Browse and select the file from your directory. Click on Preview to see how your company description will be viewed live. Click the back button and then select Update at the bottom of the page to save and upload the image to the site. Still having trouble? Email info@insuranceworks.com with your logo file attached.

What is a Video Description?

A Video Description is a short 30 sec to 60 sec video that allows Employers to give potential employees an insight as to what it is like working for you and a brief idea about the company. Don’t have a Video Description prepared? StandOutMedia, a division of InsuranceWorks.com Inc is poised to create one just for you! Check out some videos they have created already: (Video Link: http://www.insuranceworks.ca/bins/videos.asp) or check out their site: www.standoutmedia.ca

What’s a Promotion Code?

A Promotion Code entitles you to a discount on your purchases. **Please note that Promotion Codes may not be applicable to all services and are active for a limited time only** How do I use my Promotion Code? Promotion Codes can be used during the duration of their validity to take advantage of limited time special discounts. Login to your account and click on View Price List to decide which service you would like to purchase. Once you have selected the service and are on the purchase page enter the Promotion Code in the box provided. Click Calculate Your Discount, the total price will now reflect the discount. Continue with your purchase as normal.

What is Resume Retriever?

Resume Retriever is a resume-matching technology, which automatically identifies resumes by matching them to your job by linking the job information you entered when posting. Once you click Submit Job at the bottom of the posting page, Resume Retriever pulls the resumes that match your criteria. You set the standards, and the Resume Retriever brings the jobseekers to you. To view matching resumes, click on the Resume Retriever logo from the home page of your account or click Resume Retriever under Manage Services.

How can I advertise on your Events Calendar?

If you have an event that you would like to advertise on our Events Calendar, email the event information to info@insuranceworks.com with Events Calendar in the Subject line. Events can range from charity golf tournaments to industry speakers, anything insurance industry individuals in which would be interested in participating. ** Be sure to include if your event will provide continuing education credits to participants**

Frequently Asked Questions Jobseekers

How do I register for a Jobseeker Account?

1. To register visit www.insuranceworks.ca and click on the Jobseeker tab at the top of the screen.
2. Click “Register Now” icon to the right of the “Sign In” box.
3. Enter your email address and a password. These will both be required to log into your account. You will receive an email confirmation of the registration including your login information for your records.
   (** Please note if you choose to remain anonymous, the only method of contact for Employers/Recruiters will be your email address, please verify its validity).
4. Fill out the “Quick Profile” and “Job Notification Alerts” section.
5. Click on “Create Free Account” and “Ok” to accept the Terms and Conditions
6. Now you are automatically signed into your account – this is the home page of your account.

What is a “Quick Profile”?

A “Quick Profile” is a summary your experience and expertise information you entered upon registration. This information is available to be viewed by Employers/Recruiters who are searching our resume database. The “Quick Profile” does not indicate your name or any personal information, so this is accessible to Employers/Recruiters even if you have opted to remain anonymous.

When I sign into my account it reads: “You have not yet created a resume.” What does that mean?

This means that you have not yet uploaded a full resume and the only information Employers/Recruiters can view about you is your “Quick Profile”. To upload a full personal resume, click on “Edit Resume/Profile” on the left hand side menu. Scroll to the bottom of the page to section 4. Copy and paste your resume directly into the text box provided. If you are posting anonymously, do not put any contact information in the text box because all information will be viewable by Employers/Recruiters. Once you are satisfied click on “Preview & Submit” at the bottom of the page. The next page lets you review how Employers/Recruiter will see your resume, click “Submit Resume” to save the changes or the back button to make any amendments. Make sure that you have not clicked on the “Remain Anonymous” box if you want your resume to show. Your resume will remain posted for 6 months, upon which time you will receive an email notifying you of the expiry and urging you to update it.

I have made changes to my resume but I don’t see them in my account

If you have chosen to make changes or updates to your resume, you must click “Preview & Submit” and then “Submit Resume” on the review page in order for changes to be saved.

Do I have to upload a full resume? Should I?

It is not required to upload a full resume on the site; it is however, suggested and encouraged. In order to register, you are only required to complete a “Quick Profile” which is ALL Employers/Recruiter will see about you if you do not include your full resume. By uploading your full detailed resume, it will increase the chances of Employers/Recruiters contacting you since they have more information about your skills and experience. For “Jobseekers” who have opted to remain anonymous, you can include a full resume but remember to remove your name and personal information from before copying it into the text box provided. Also, Jobseekers with full resumes are often entered into random draws for exciting prizes given away by InsuranceWorks.ca.

Cover Letters

You have the option of creating a cover letter to submit alongside of your Online application. To create a Cover Letter, select “Create Cover Letter” on the left hand side menu. Copy and paste your cover letter into the text box provided and give your letter a name. The “Letter Name” will not be viewable to Employers/Recruiters but will help you keep track of customized cover letters. Once you are done, click “Submit”. You can save multiple cover letters and tailor each to individual job opportunities. When “Applying Online” you are given the option to select which cover letter to include for the Employer/Recruiter to review with your application.

I don’t want employers to see my resume but I want to continue to search for jobs.

If you would like to maintain complete confidentiality while searching the positions on InsuranceWorks.ca you can “Archive” your resume. To “Archive” your resume, select Manage Resume and then click “Archive” under “Actions”. While your resume is archived Employers/Recruiters will not be able to view your resume at all or contact you. You will not be able to apply to any positions that require you “Apply Online”. To re-activate your resume from Archive simply click on Manage Resume and then select “Activate” under “Actions”.

I don’t want my employer to know that I’m job hunting – what should I do?

In that case you can still register and use InsuranceWorks.ca to get a feel for and apply to jobs available in the industry but still maintain your confidentiality by posting a Quick Profile. (See Anonymous Resume for more information)

What is an Anonymous Resume?

An Anonymous Resume means that your personal (identifiable) information (name, address, email address, contact information) is hidden from Employers/Recruiters. Anonymous Resumes can have just a “Quick Profile” or a full detailed resume. If you choose to remain anonymous remember to remove any identifiable or contact information because any text entered in the resume box will viewable by Employers/Recruiters.

If I have an Anonymous Resume how will interested employers contact me?

With Anonymous Resumes, Employers/Recruiters are able to contact you via email, through InsuranceWorks.ca using a contact option that hides your email address from the interested Employer/Recruiter. They will not see your email address until/if you respond to their email inquiry. **Make sure you email address is valid because this is the only way Employers/Recruiters can contact you if you are anonymous; they have no idea who you are.

What are “Job Notification Alerts”?

Job Notification Alerts are daily emails that you will receive with new jobs that have been posted on the site that pertain to your job-hunt criteria. Any jobs that were posted prior to your registration are not included in these email, so be sure to search for all the jobs posted on InsuranceWorks.ca.

How do I set up or change my Job Notification Alerts?

To set up Job Notifications, select Job Alerts on the left hand side Toolbox. Select any or all of the criteria you wish to base your job selection on. You may select multiple criteria from the same list by holding down the ‘Ctrl’ key and clicking in the desired criteria in that list. Once you have made all selections, click “Create Notification”. To change or modify your alerts, make any desired changes (additions, substitutions, subtractions) and click “Create Notification”. Current Job Posting Notification at the bottom of the screen will reflect the new changes to your alerts.

I don’t want to receive Job Alerts any more but I still want to maintain my account.

To stop receiving Job Alerts, log into your account and select “Job Alerts”. Scroll to the bottom of the page and click “Clear Notification”. This will stop any further “Job Notification” emails. (To set up alerts again see “How do I set up or change my Job Notification Alerts?”).

How do I renew my resume?

Login to your account and select Manage Resume. Click on the Extend icon under “Actions” to renew your resume expiry date. The resume will be extended for 6 months. ** When renewing your resume be sure to make appropriate changes to your resume that reflect any new jobs, promotions or responsibilities that would be of interest to potential employers.

How do I apply for jobs?

There are a variety of ways to apply for jobs using InsuranceWorks.ca. Depending on the preferred contact method provided by the Employer/Recruiter listed at the bottom of the posting. You must be logged into your account to view most contact information or to “Apply Online”. Employers/Recruiters have the option of selecting: phone, fax, email or Apply via Company Website – for all these options the required information will be listed at the bottom of the posting. For job postings that indicate “Apply Online”, you must be logged into your account and have an active Quick Profile or Resume. Again it is not required to have more than a “Quick Profile” to apply but it is suggested to have a full personal resume. (see “How do I “Apply Online”?)

How do I “Apply Online”?

To Apply Online, click the “Apply Online” icon at the bottom of the job posting. The next page will bring you to a summary of the position (job title, company & location) if you wish; you have the option of selecting a cover letter to attach with your application. Click “Apply” and you’re done.

Can I change the login email and/or password?

To change your login email or password, log into your account using the original information. Once logged in select Change Login Info under Manage Account. You can change either your email address, or password or both. Once you have clicked Update you will receive an email confirming the changes to your account. **If you do not remember the original password or no longer have access to the email used to register the account, give us a call at 1-877-846-6604 and we can reset your account.

I forgot my password

On the “Sign In” page click on Forgot Password under the password box. Enter your email address that the account is registered with in the box provided and click the arrow. You should receive an email momentarily with your login information. Never got the email? Give us a call 1-877-846-6604.