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Posted Date: Jul. 29, 2010
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| Job Description |
The universe of insurance and risk management at Aon needs explorers. If you’ve got the aptitude – but especially the attitude; are intelligent and want to grow your career while being a key team player; if you are detail oriented and take pride in getting things done, this position may be for you. You will work with a dynamic team of forward and adaptable thinkers and through the force of your talents, achievements and dependability as a trusted team member, you’ll find exciting opportunities for further growth within Aon opening up to you.
Aon is one of the fastest growing, most progressive professional services organizations and offers many career opportunities for talented individuals, whether work experienced or recently graduated from university. You'll discover that we provide limitless possibilities for success and personal growth, made all the more rewarding, in part, by the support of your team members.
We are seeking an individual with strong relationship building skills, who prides themselves in their negotiation and persuasive abilities. This is an exciting role for an individual who can assume the role of “hunter” for new clients and is exceptionally strong at meeting targets and presents themselves with an assertive attitude.
Primary Duties:
Distinctive Client Value
* Planning and executing sales calls;
* Developing and maintaining relationships with new clients and prospects;
* Responding quickly and accurately to insurance questions by maintaining full knowledge of features and benefits of insurance products and services;
* Analyzing customer inquiries and providing appropriate information on products/services ensuring a match between customer needs to insurance company’s products/services; converting a high percentage to sales;
* Responding to new business inquiries by analyzing and defining the risk exposure, and coverage required;
* Demonstrating confidence while on the phone with customers to manage any ambiguity in customer needs;
* Resolving customer concerns/complaints with authority limits, immediately and effectively while displaying professionalism and courtesy at all times;
* Referring complex/difficult customer complaints or inquiries to the appropriate team leader or supervisor as required.
Operational Excellence
* Providing telephone coverage in an outbound sales capacity;
* Previous proven experience with cold calling and developing a book of business is a requirement;
* Ensuring the identified Key Performance Indicators are met on a regular basis, including but not limited to total daily calls, talk time, quotes issued and bind ratio;
* Explores new opportunities and makes recommendations to enhance business;
* Accurately inputting, retrieving and accessing information regarding a customer from a computer system;
* Attending and actively participating in all required training programs.
*Showing eagerness and capacity to learn new products and programs.
*Providing feedback and suggestions to Team Leaders/Trainers for program improvement.
Performing other duties as assigned.
Qualifications and Experience:
* Ensuring the mandatory provincial licensing course is completed and the examination is passed successfully;
* Ensuring all insurance license(s) are in good standing and the continuing education hours required for maintaining the license(s) are met;
* Minimum high school diploma or equivalent work experience is required;
Post secondary education is an asset;
* Minimum 2 years sales experience & 2 years experience in the insurance field;
* Experience in an outbound sales call center environment an asset;
* Established track record of meeting or exceeding established sales targets;
Motivated by a variable compensation plan;
* Understands the rewards and risks associated with a high-performance sales culture;
* Strong interpersonal skills, a positive attitude combined with a great willingness to contribute to the success of Aon;
* Professional business acumen;
* Complete fluency in English in a business environment is a requirement for this position; fluency in French is an asset;
* Ability to work collaboratively as a key member of a sales and service team;
Comfortable working in a fast paced environment;
* Competent keyboarding, computer and data entry skills;
* Possess strong communication skills with the ability to understand and implement verbal and/or written instructions;
* Ability to deal with clients/customers in a friendly and professional manner;
* Ability to solve problems and think critically;
* Strong multi-tasking skills;
* Flexibility in working hours (rotating shifts between 8am-8pm) is essential and punctuality is a must;
* Demonstrated ability to handle work under pressure.
Aon offers competitive compensation, exceptional benefits, continuing education & training, and tremendous potential with a growing worldwide organization.
Aon's professionals are unwavering in their client focus and integrity. We promote professional development & apply a disciplined, non-bureaucratic approach to help our clients realize their business potential. Drawing on our experienced team as a competitive advantage, Aon employees have the freedom to take risk, foster innovation, champion for change and replicate best practices.
For more information about Aon Corporation, visit our website at www.aon.com.
Aon is an equal opportunity employer, committed to a diverse workforce.
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| Additional Information |
| Market Segment: |
Insurance, Other |
| Company Type: |
Insurance Brokerage |
| Job Type: |
Permanent |
| Languages Required: |
English |
| Education Required: |
Diploma, Secondary School Diploma, University Degree |
| Expertise Area: |
Sales, Sales Agent |
| Minimum Experience Required: |
1 to 2 Years |
| Contact Information |
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