Job Description

Team Leader, Claims Services

Currently seeking a Team Leader, Claims Services to join the Claims Services team.

The Role

As the Team Leader, Claims Services, you will act as a hands-on functional and motivational leader to empower team members in providing customers of Risk Management Program, Production Insurance and other programs with efficient and effective administrative support for claims and program payments. This position reports to the Manager, Claims Services and works in partnership with the leadership team. In this role, you will:

  • Provide day-to-day direction and support to team members and support the other team leaders in providing overall direction to staff
  • Manage HR policies such as vacation, attendance management and code of conduct
  • Provide monthly coaching sessions to team members for improved performance and development
  • Recruit and develop talent in accordance with corporate HR policies
  • Conduct formal performance management reviews, giving feedback, addressing performance management issues and completing documentation through the Performance Planning and Review Process
  • Develop contingency plans to manage volume fluctuations and unanticipated interruptions
  • Provide solutions and advice as a subject matter expert in the area of claims services
  • Escalate and monitor sensitive, high-risk situations so that customer needs are addressed
  • Facilitate team meetings to cascade business objectives and company information
  • Engage team members in continuous improvement
  • Seek feedback from internal and external customers, interpret the data and make recommendations for change
  • Conduct financial reviews and analysis with specialists on more complex or high-dollar claims
  • Participate in annual business planning, resource planning and goal setting with your manager and other team leaders
  • Follow up on trends, create new processes and maintain and develop standard operating procedures

Job status: Permanent position and 12-month contract position
Location: Guelph


  • Post-secondary degree or diploma in economics, finance, commerce, agriculture, a related field or equivalent experience
  • Minimum 5 years’ experience in related claims adjudication or insurance claims experience in the financial services or agricultural industry
  • Experience with operations supervision responsibilities, including resource management, work scheduling and goal setting
  • Experience in implementing business change and operational improvements
  • Experience in communicating with diverse stakeholders
  • Proven experience in coaching, mentoring or leading others
  • Leadership or supervisory training is an asset
  • Conflict resolution or dispute mediation experience an asset
  • Accounting, risk analysis, risk management or financial analysis training is an asset

Key Competencies

  • Leading teams – Leads and supports the performance of a team towards achieving excellent results
  • Client focus – Provides service excellence to internal and external clients
  • Critical judgment, decision making and problem solving – Uses critical judgment  to make decisions and solve problems involving varied levels of complexity, ambiguity and risk
  • Analytical thinking – Interprets, links and analyses information and situations by breaking them down into component parts and identifying patterns, connections and underlying issues
  • Achieving quality results – Focuses efforts on managing one’s self to achieve high quality results consistent with the organization’s standards and measures, while managing risk
  • Planning and organizing – Develops, implements, evaluates and adjusts plans to reach goals while ensuring the optimal use of resources

Interested candidates please contact Rose Skaricic at 416-868-6711 ext 246 or forward your resume in confidence to  If you are working with another DGA Recruiter, feel free to ask them about this position.

Founded in 1986, DGA Careers specializes in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. DGA Careers assists qualified professionals in claims, underwriting, sales, customer service, and more, connect with the Canadian insurance industry at all levels.

We thank all applicants for their interest, however, only those candidates selected for an interview will be contacted. 


Job Posting Details

Job Type


Market Segment


Company Type

Recruiting Consultants

Languages Required


Education Required

Post Secondary Education

Minimum Experience Required

5 to 6 Years