Job Description

Personal Lines Customer Service Representative

We Can Insurance Inc. A Division of Sound Insurance Services Inc. located in Richmond Hill is currently look for an enthusiastic insurance professional to join our busy customer service Team.

Position Overview

  • Review renewal documents
  • Report and monitor client claims
  • Respond to telephone inquiries, take and order policy changes
  • Preparation of Renewal binders
  • Ensure high level of service is maintained
  • Remarket when necessary
  • Cross-sell and up-sell

Position Requirements

  • 2 -5 years Personal/Commercial insurance experience
  • Valid RIBO license is mandatory
  • Strong oral and written communication skills
  • English/Mandarin speaking
  • Strong organizational and time management skills
  • Accuracy and attention to detail
  • Understanding of company underwriting, and guidelines
  • Ability to multi-task in a fast-paced environment
  • Proficient in Microsoft Office products, experience with Agency Manager, industry software and Compu-quote an asset

We thank all applicants for their submissions; however, only qualified candidates will be contacted.

Job Posting Details

Job Type


Market Segment


Company Type

Insurance Brokerage

Languages Required


Education Required


Minimum Experience Required

3 to 4 Years