Job Description

PERSONAL INSURANCE - TECHNICAL SERVICE REPRESENTATIVE

 

National Brokers Insurance Services Inc. is growing again - an active, fast paced and forward-thinking brokerage providing a supportive, productive and innovative work environment - to deliver our clients that exceptional customer experience.

 

Recruitment of top-notch employees and their engagement is essential in providing our superior customer service.

 

Key Responsibilities Include:

 

  • Handling incoming client requests promptly and efficiently

 

  • Upholding service standards to all clients

 

  • Assisting Account Managers with front line processing for existing and new client files

 

  • Set up prospective clients and update existing client files

 

  • Providing innovative solutions for clients and prospects

 

  • Completing the application protocol for clients and process application in portals

 

  • Remarketing of existing accounts, when necessary

 

  • Documenting account changes in client files

 

  • Sending all required documentation to clients and insurers

 

  • Answering and distribute calls to the appropriate department or Account Manager

 

  • Process payments, process incoming electronic document download

 

  • Completing customer satisfaction calls and surveys

 

Qualifications and Experience:

 

  • Ability to work with high volume and work collaboratively as a key member of a team and independently with minimal supervision

 

  • Excellent interpersonal, written and verbal communication skills

 

  • Strong organizational skills and the ability to prioritize under pressure

 

  • Strong computer skills and proficient with Microsoft Office, Applied Systems (TAM) and Compu-Quote (CQ) (we are pleased to provide training for the successful candidate on TAM and CQ)

 

  • Must possess excellent customer service skills and a positive attitude. Demonstrate knowledge of customer service and information communication standards of practice in accordance with the Privacy Act.

 

 

 

 

 

Education and Professional Development:

 

  • RIBO license (an asset)

 

  • Post- Secondary Degree or equivalent, industry designations

 

 

Job Type: Full-time 9:00am to 5:00pm Monday to Friday

 

Additional Information:

Training provided

Group Benefits

Paid vacation days

Paid sick/personal days

Educational assistance

Bright upscale office with ergonomic design/protected environment

Business casual dress code

Bonus plans

Commission share for licensed employees

Parking pass provided

 

Walking distance to Vaughan Subway Station

 

 

If you are looking to excel in your career with an opportunity to grow – send us your resume!  Email donna@nationalbrokers.com

 

 

We thank all those that apply; only qualified candidates will be contacted.

Reference checks will be required.

Job Posting Details

Job Type

Full-Time
Permanent

Market Segment

Insurance

Company Type

Insurance Brokerage

Languages Required

English

Education Required

Post Secondary Education
Secondary School Diploma

Minimum Experience Required

5 to 6 Years

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