Job Description

The Opportunity:

Our client is looking for a well organized and driven IBU Commercial Account Manager who knows how to close a sale. This role focuses on managing a book of business and providing outstanding customer service. Additionally, the IBU Account Manager will also be responsible for communicating with business partners outside of the company.


  • Focus on meeting customer retention through effective and proactive servicing
  • Help with book growth by closing warm leads from walk-ins/call-ins and existing personal lines clients.
  • Cross selling to existing commercial clients
  • Take phone calls from both clients and underwriters to address questions and respond to their requests
  • Negotiate policies with underwriters
  • Review policies and prepare them for renewals
  • Handle claims reports and follow up with assistance
  • Prepare documentation for insurers, complete applications for new customers, issue insurance certificates and process changes
  • Liason with underwriters and other strategic partners when necessary


The Employer:

Our client takes great pride in their commitment to ensuring an enjoyable work place atmosphere. They are a customer oriented organization that goes to great lengths to make the lives of their clients as easy as possible. Situated in Albertan towns and cities this employer relies on their reputation as a trustworthy establishment to generate business. They do a great job balancing the technological advancements in the industry while still offering a warm personal touch.

About You:

You are a customer service focused individual who knows how to close a deal. You are great at maintaining and fostering mutually beneficial relationships. You speak insurance-ese fluently and can break it down for customers who might not grasp the concepts initially.


  • Strong computer, communication, interpersonal, negotiating, planning and organizational skills
  • Customer service oriented
  • Enjoy working on and building relationships
  • Experience with Epic and Policy Works would be an asset.
  • 3-5 years experience in the industry
  • Level 1 License
  • You must have or plan to be working towards obtaining your CIP or CAIB designations.


About Us:

Finding and assessing great people for the insurance industry is what we at DGA do all day long, every day. DGA Careers has been proudly serving the Canadian insurance industry for over 25 years, as the largest executive search and recruiting company focused exclusively on the insurance industry. With offices in Toronto, Montreal, Vancouver, Calgary, and Edmonton, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.

Interested candidates please contact Kim Ehman at 587-952-5077 or forward your resume in confidence to  If you are working with another DGA Recruiter, feel free to ask them about this position directly.

Job Posting Details

Job Type


Market Segment

Commercial Insurance

Company Type

Recruiting Consultants

Education Required

CIP Partial Completion
Insurance License Level 1

Minimum Experience Required

5 to 6 Years