Job Description

COMMERCIAL LINES MARKETING CUSTOMER SERVICE REPRESENTATIVE

Location: Markham, ON

Description:

Experienced Commercial Lines Account Executive to manage and service Commercial
Lines accounts ranging from risks small in nature to large international accounts. We
require an individual with the ability to quote new business, process renewals, mid term
policy changes and assist with day to day customer enquires both over the phone and
via email.

  • Obtain information from Clients and/or Producers and create submission to Insurers
  • Prepare underwriting submissions, client proposals and maintain accurate documentation with respect to new submissions and renewals
  • Process binders, invoices, Certificates of Insurance and other documents as
  • required
  • Review policy wordings and other documentation for accuracy
  • Follow up with Insurers/Customers for outstanding information, endorsements, policy documents
  • Respond to telephone calls and written enquiries from clients and underwriters in a timely and professional manner
  • Maintain up to date records, expiry lists, daily abeyances
  • Maintain receivables
  • Negotiate terms/pricing/policy conditions with Underwriters and analyze
  • proposals with the ability to make recommendations in terms of the best options for price, coverage and risk alternatives and brokerage income
  • Build & maintain strong relationships with Insurers and clientele
  • Train and mentor junior staff where needed
  • Other miscellaneous duties and special projects as assigned

Qualifications:

  • R.I.B.O. licensed with a minimum of two years Commercial Lines experience
  • Strong customer service skills in order to maintain long term growth and retention
  • Able to work effectively as part of a team
  • Ability to meet deadlines and communicate the status of assignments
  • Ability to effectively participate in multiple projects
  • High degree of resourcefulness, flexibility and adaptability
  • Skill in teamwork, communication, innovation, adaptability and decision making
  • Advanced skills in Microsoft Office & Excel
  • Proactive approach to problems and issues, working ahead of potential challenges
  • Excellent organization, planning and prioritizing skills
  • Ability to work independently with limited supervision
  • Ability to work well with members of the team & other coworkers
  • Excellent verbal and written communication skills
  • Ability to always provide professional customer service
  • Positive attitude & strong work ethics
  • Well spoken, great demeanor and great interpersonal skills
  • Goal oriented and highly motivated and resourceful to achieve results
     

Compensation:

Competitive salary, tuition reimbursement for courses relating to the position such as
C.A.I.B., C.I.P., C.R.M.

 

Interested candidates please contact Anna-Lisa Sippola at 416-868-6711 ext 237 or forward your resume in confidence to Annalisa@dgacareers.com.  If you are working with another DGA Recruiter, feel free to ask them about this position.

Founded in 1986, DGA Careers specializes in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. DGA Careers assists qualified professionals in claims, underwriting, sales, customer service, and more, connect with the Canadian insurance industry at all levels.

We thank all applicants for their interest, however, only those candidates selected for an interview will be contacted. 

Job Posting Details

Job Type

Full-Time
Permanent

Market Segment

Commercial Insurance
Insurance
Property Casualty Insurance

Company Type

Recruiting Consultants

Languages Required

English

Education Required

RIBO

Minimum Experience Required

5 to 6 Years

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