Job Description

Agricorp is looking for a Team Leader, Underwriting to join the Underwriting and Account Services, Customer Commitment team in the Program Delivery division.

The Role

The Team Leader, Underwriting is responsible for overseeing the day-to-day activities and performance management of a team of underwriters. This includes providing advice and expertise related to the various Agricorp programs as well as organizing and planning the day-to-day operations of the team. In this role, you will:

  • Provide direction and support to team members, which includes the underwriting specialist, underwriters and associate underwriters
  • Present solutions and advice as a subject matter expert in the area of underwriting
  • Support and coach the team in underwriting investigations
  • Assess risks and eligibility of potential and current assigned high-touch client files based on Agricorp’s program criteria, relevant legislation and sound underwriting principles
  • Determine approval or exceptions and communicates decision to applicant or their agency, producer or other representative
  • Escalate or provide overrides and signature approvals for changes and corrections to customer accounts based on standard operating procedures and your authority
  • Participate in research initiated by Claims or for underwriting investigations
  • Review update the team daily stats and performance metrics and report monthly to the manager
  • Follow up on trends, maintain and develop standard operating procedures
  • Maintain strong relationships with finance regarding customer account resolutions and customer billing and payment
  • Confer with team members and Senior Quality Advisor on underwriting decisions requiring legal counsel and litigation
  • Ensure investigations and research for underwriting investigations are conducted according to standards and applicable contract and regulatory rules
  • Participate in case conferences in response to customer issues with the quality department, Manager, Underwriting and Accounts Services, and underwriters to discuss and set precedents
  • Conduct financial reviews and analysis with specialists on more complex or high-dollar files
  • Participate in annual business planning, resource planning and goal setting with the manager and peer team
  • Provide monthly coaching sessions, conduct formal performance management, provide documentation, motivation and development

Job status: Permanent
Location: Guelph

Qualifications

  • Degree or diploma in a related field or equivalent experience
  • Minimum 5 years’ experience in underwriting
  • Demonstrated experience in leading high-performing teams
  • Strong experience in claim escalations and dispute resolution
  • Knowledge of Microsoft Office, Excel, and PowerPoint
  • Knowledge of Production Insurance, AgriStability, and Risk Management Programs an asset
  • CIP, AIIC or FIIC designation an asset

Key Competencies

  • Achieving quality results – Focuses efforts on managing one’s self to achieve high-quality results consistent with the organization’s standards and measures while managing risk
  • Leading teams – Leads and supports the performance of a team towards achieving excellent results
  • Client focus – Provides service excellence to internal and external clients
  • Critical judgment, decision making and problem solving – Uses critical judgment to make decisions and solve problems involving varied levels of complexity, ambiguity, and risk
  • Initiative – Identifies and deals with situations and issues proactively and persistently, seizing opportunities that arise
  • Planning and organizing – Develops, implements, evaluates, and adjusts plans to reach goals while ensuring the optimal use of resources

Job Posting Details

Job Type

Full-Time

Market Segment

Financial Services
Government
Insurance
Investigations
Property Casualty Insurance

Company Type

Government Agency

Languages Required

English

Education Required

CIP
University Degree

Minimum Experience Required

5 to 6 Years

Views

251