Job Description

Agricorp is looking for a Team Leader, Underwriting to join the Underwriting and Account Services, Customer Commitment team in the Program Delivery division.

The Role

The Team Leader, Underwriting is responsible for overseeing the day-to-day activities and performance management of a team of underwriters. This includes providing advice and expertise related to the various Agricorp programs as well as organizing and planning the day-to-day operations of the team. In this role, you will:

  • Provide direction and support to team members, which includes the underwriting specialist, underwriters and associate underwriters
  • Present solutions and advice as a subject matter expert in the area of underwriting
  • Support and coach the team in underwriting investigations
  • Assess risks and eligibility of potential and current assigned high-touch client files based on Agricorp’s program criteria, relevant legislation and sound underwriting principles
  • Determine approval or exceptions and communicates decision to applicant or their agency, producer or other representative
  • Escalate or provide overrides and signature approvals for changes and corrections to customer accounts based on standard operating procedures and your authority
  • Participate in research initiated by Claims or for underwriting investigations
  • Review update the team daily stats and performance metrics and report monthly to the manager
  • Follow up on trends, maintain and develop standard operating procedures
  • Maintain strong relationships with finance regarding customer account resolutions and customer billing and payment
  • Confer with team members and Senior Quality Advisor on underwriting decisions requiring legal counsel and litigation
  • Ensure investigations and research for underwriting investigations are conducted according to standards and applicable contract and regulatory rules
  • Participate in case conferences in response to customer issues with the quality department, Manager, Underwriting and Accounts Services, and underwriters to discuss and set precedents
  • Conduct financial reviews and analysis with specialists on more complex or high-dollar files
  • Participate in annual business planning, resource planning and goal setting with the manager and peer team
  • Provide monthly coaching sessions, conduct formal performance management, provide documentation, motivation and development

Job status: Permanent
Location: Guelph


  • Degree or diploma in a related field or equivalent experience
  • Minimum 5 years’ experience in underwriting
  • Demonstrated experience in leading high-performing teams
  • Strong experience in claim escalations and dispute resolution
  • Knowledge of Microsoft Office, Excel, and PowerPoint
  • Knowledge of Production Insurance, AgriStability, and Risk Management Programs an asset
  • CIP, AIIC or FIIC designation an asset

Key Competencies

  • Achieving quality results – Focuses efforts on managing one’s self to achieve high-quality results consistent with the organization’s standards and measures while managing risk
  • Leading teams – Leads and supports the performance of a team towards achieving excellent results
  • Client focus – Provides service excellence to internal and external clients
  • Critical judgment, decision making and problem solving – Uses critical judgment to make decisions and solve problems involving varied levels of complexity, ambiguity, and risk
  • Initiative – Identifies and deals with situations and issues proactively and persistently, seizing opportunities that arise
  • Planning and organizing – Develops, implements, evaluates, and adjusts plans to reach goals while ensuring the optimal use of resources

Job Posting Details

Job Type


Market Segment

Financial Services
Property Casualty Insurance

Company Type

Government Agency

Languages Required


Education Required

University Degree

Minimum Experience Required

5 to 6 Years