Job Description

Insurance Operations Manager 

Based Downtown Toronto 


Become part of a small team in a newly created, entrepreneurial MGA, committed to its staff's professional development and foster excellent work environment

 Responsibilities include:

  • A ground floor opportunity to create and foster a cohesive team and promote a positive work environment while assisting stakeholders in building a business
  • Influence strategy and growth by working with and reporting directly to Director in charge of developing the platform.
  • Coach team to understand customer needs and provide exceptional service.
  • Ensure team members process submissions, claims information, associated data, calls and mail in a timely manner
  • Providing exceptional day to day service to each of our insurer, our underlying clients and our shareholders
  • Flexibility to perform diverse tasks as are needed, in a small, entrepreneurial environment
  • Promotes client loyalty through attention to detail and relationship building


  • Accountable for leading/coaching and development of employees, ensuring a high level of employee commitment.
  • Currently holds RIBO license in good standing
  • 2-5 years previous experience in an insurance environment (insurer, broker or MGA)
  • 1-2 years previous leadership experience
  • A superior client service orientation
  • Interested in new ideas, is a self-starter, able to work independently
  • Likes working in a fast-paced, multi-faceted entrepreneurial environment
  • Ability to communicate effectively with clients, both verbally and in writing
  • Excellent interpersonal, organization and time management skills
  • Maintain a positive attitude and are a team player
  • Strong analytical and decision-making abilities
  • Demonstrate the ability to adapt to change as required


If interested in exploring this opportunity please contact Antonella Leone via email at or call at 416-868-6711 x 226.

Job Posting Details

Job Type


Market Segment


Company Type

Recruiting Consultants

Languages Required


Education Required


Minimum Experience Required

3 to 4 Years