Job Description

Are you empathetic to the customers’ needs throughout an insurance claim? Are you able to keep that perspective front and centre while effectively engaging and leading a team of professionals through changes to how business operates? Are you the type of leader that can challenge our highly motivated, customer centric team to deliver an exceptional customer experience in every interaction and every step of what can often be seen as a painful process?

Are you checking all the boxes? Our Alberta Regional Claims Division is evolving how service is provided to our customers. We are looking to hire a Manager Alberta Claims (Commercial Auto & Injury) located in Edmonton to contribute to enhancing the customer experience, and contributing to growth and efficient operations. We’re looking for someone who believes in providing service excellence to customers and broker partners – and who can take those values to motivate a team to understand and find ways to make the claims experience even better. Using your ability to engage others through effective communication and empowerment, you will oversee our claims team to ensure consistency in claims handling practices that keeps the customer’s perspective top of mind.

Passionate about insurance and ready to mentor, coach and develop a dedicated team of claims professionals – you are the positive force for change we need to tackle the opportunities and challenges that come with growing a business through a vision of providing service excellence.




Candidates must bring the education and experience to succeed in this unique opportunity — after all, we’re counting on you. We are looking for candidates who have a CIP designation, and an insurance or risk management diploma. Candidates should have at least eight years’ experience in a senior role. Alternative combinations of relevant education and experience may also be considered.


Why SGI CANADA Alberta?

Because when you start here, you want to stay here. The Alberta division is rapidly growing, but we maintain a size that can offer a “family” atmosphere for our employees and opportunities to grow and advance. With careers as diverse as our employees, join our caring culture of employee empowerment within a great community of people.


Ready to Apply?

If this is the career opportunity you’ve been waiting for, tell us why you’re the right fit for this role.   Learn more about the job and what your future could look like at SGI CANADA by visiting

Submit your application online to job #10576 by 11:59 p.m. on: Wednesday, January 23, 2019.

Job Posting Details

Job Type


Market Segment


Company Type

Insurance Service Provider

Education Required

Insurance Diploma

Minimum Experience Required

5 to 6 Years