Job Description


  • Assists the Principal Broker in all training and development of new hires
  • Involvement in the recruiting and interviewing of our growing team (supported by our HR team)
  • Performs all underwriting, QA, and audit functions as needed including improving and innovating on processes.
  • Performs customer service and retention training sessions on an ongoing basis including, but not limited to, ongoing changes from our insurer partners
  • Operational responsibilities as needed including liaising with 3rd party technology vendors and cross-functional teams within our organization
  • Handles customer escalations as needed
  • Develops and implements process and procedures to improve operational efficiency
  • Manages to results for all relevant KPIs and Performance Areas
  • Continues to implement and leverage technology to drive retention, growth, and engagement with our customer base.


  • Previous leadership and management experience
  • Must have Call centre experience 
  • High level of industry knowledge
  • 5+ years experience in P&C Insurance
  • RIBO licensed
  • Creative and innovative thinking skills

If you are currently working with a DGA Consultant, please feel free to reach out to learn more about the role.

Job Posting Details

Job Type


Market Segment

Property Casualty Insurance

Company Type

Insurance Service Provider

Education Required


Minimum Experience Required

5 to 6 Years