Job Description

Responsibilities

  • Assists the Principal Broker in all training and development of new hires
  • Involvement in the recruiting and interviewing of our growing team (supported by our HR team)
  • Performs all underwriting, QA, and audit functions as needed including improving and innovating on processes.
  • Performs customer service and retention training sessions on an ongoing basis including, but not limited to, ongoing changes from our insurer partners
  • Operational responsibilities as needed including liaising with 3rd party technology vendors and cross-functional teams within our organization
  • Handles customer escalations as needed
  • Develops and implements process and procedures to improve operational efficiency
  • Manages to results for all relevant KPIs and Performance Areas
  • Continues to implement and leverage technology to drive retention, growth, and engagement with our customer base.

Qualifications

  • Previous leadership and management experience
  • Must have Call centre experience 
  • High level of industry knowledge
  • 5+ years experience in P&C Insurance
  • RIBO licensed
  • Creative and innovative thinking skills

If you are currently working with a DGA Consultant, please feel free to reach out to learn more about the role.

Job Posting Details

Job Type

Full-Time

Market Segment

Insurance
Property Casualty Insurance

Company Type

Insurance Service Provider

Education Required

CIP

Minimum Experience Required

5 to 6 Years

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