Job Description

HUB International’s vision is to be the leading sales and service organization in the insurance industry. HUB continues to grow and we are seeking a dynamic Administrative Assistant to join our Personal Lines team based in Wallaceburg, Ontario. This is an ideal role for a strong team player who is detailed oriented, enjoys working with people and a commitment to deliver results on required deadlines.  This role will require a flexible individual to adapt to the growth of the business!


Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference. 



  • Provide clients with prompt, courteous and professional service
  • Prepare client renewal packages, policies, submissions, binders, letters, summaries and invoices
  • Scanning and attaching documents in broker management system
  • Sort/distribute mail, filing and other general administrative duties
  • Backup for reception duties, greet clients, answer phone calls and take payments where required
  • Review policy documentation for accuracy and completeness, ensure effective workflow management
  • Analyze client coverage, exposures and loss experience to determine risk requirements
  • Contribute to growth targets and sales goals, identify cross-selling and upselling opportunities
  • Resolve client concerns and complaints while ensuring that excellent service standards are met
  • Perform other responsibilities as assigned by manager



  • High School Diploma and relatable work experience required, college/university an asset    
  • Minimum of 3 years’ customer service experience, sales experience an asset
  • Strong connections to your community through personal, volunteer or professional network a definite asset
  • Previous insurance experience or RIBO license an asset
  • Consistently exhibits all of HUB’s Core Values 
  • Ambitious self-starter, works well independently and pro-active/solution focused
  • A team player with a great attitude, self-motivation, and the ability to work in a fast-paced environment
  • Collaborates respectfully and effectively; values mentorship of experienced team members
  • Able to learn new software systems and follow ongoing changes to workflows
  • Proficient in MS Office (Word, Excel, PowerPoint and Outlook)
  • Strong organization, time and client management skills
  • Strong interpersonal and communication skills: written and verbal
  • Willingness to obtain RIBO License, training path provided
  • Previous insurance and/or broker management systems experience an asset


Core Values:

  • Entrepreneurship - encouraging innovation and educated risk taking.   
  • Integrity – doing the right thing every time.
  • Teamwork – working together to maximize results.                                        
  • Accountability – measure and take responsibility for outcomes.                    
  • Service – serving our customers, communities, and colleagues.


HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US.  Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

Job Posting Details

Job Type


Market Segment

Life Insurance

Company Type

Insurance Brokerage

Education Required

Secondary School Diploma

Minimum Experience Required

1 to 2 Years