Job Description

The Opportunity

Our client has a niche claims department and they need a Personal Lines Property Claims Manager to head the team. They are specifically looking for an up and coming leader with a solid understanding of personal lines property claims. This role would be best suited for an outside the box thinker with a strong background in customer service.



  • Work to construct and maintain the strongest team of adjusters possible
  • Identify the strength and weaknesses of the team to help improve team cohesiveness
  • Help adjusters improve their technical ability
  • Use company and industry data to identify areas for improvement.
  • Stay up to date on industry trends and advancements in order to help the team stay ahead of the curve
  • Work alongside adjusters to better understand the day to day happenings of the department
  • Handle all escalated claims
  • Increase efficiency of the department and limit errors
  • Participate in training and mentoring of new employees
  • Take responsibility for the department’s success and failures
  • Ensure that the team is following company procedures and guidelines


The Employer

Our client is one of the leading general insurers in Canada. They strive for transparency and simplicity with customers and employees alike. With a storied history our client is continuing to trail blaze by challenging industry norms and making bold decisions. Despite their large size our client stresses the importance of recognizing the many individuals that comprise their team and fuel the success of the company. This client values a diverse work culture and believes that different backgrounds and perspectives are key to a successful organization. There are regular opportunities to discuss growth and career aspirations. This is a top tier company and with that comes all the responsibilities, but also all the benefits.


About You

You are well versed with personal lines property claims and have proven leadership experience or have the training or education necessary to be a manager. You can confidently handle any questions or concerns regarding the claims process from your staff and clients alike.



  • 5+ years in personal lines insurance
  • 2+ years in leadership experience
  • Experience in defining the culture of a department
  • Helping others develop their careers
  • An applicable University Degree or Insurance designation is considered an asset
  • Ability to influence, convince, direct and persuade others is an important skill requirement
  • Exceptional communication skills
  • Exceptional technical expertise in claims
  • Experience with identifying problems and implementing solutions


About Us

Finding and assessing great people for the insurance industry is what we at DGA do all day long, every day. DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, as the largest executive search and recruiting company focused exclusively on the insurance industry. With offices in Toronto, Montreal, Vancouver, Calgary, and Edmonton, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.

Interested candidates please contact Affia Khatun on 778 383 9790 ext 104 or forward your resume in confidence to  If you are working with another DGA Recruiter, feel free to ask them about this position directly.

Job Posting Details

Job Type


Market Segment

Property Casualty Insurance

Company Type

Recruiting Consultants

Languages Required


Education Required

CIP Partial Completion
FCIP - Partial Completion

Minimum Experience Required

5 to 6 Years