Job Description

Do you have a great attitude and want to go above and beyond for your clients? Are you tired of the commute and want to work where you live? Join an Award Winning Broker with a strong focus on work-life balance and company culture.

The Opportunity

At Duliban Insurance Brokers we are not your average broker, we utilize technology to provide real-time service to our valued clients. In this role, you will be responsible for managing the customer experience with policy changes, endorsements, claims and other client inquires.

We are looking for both Junior and Experienced Insurance Brokers to join our growing team!

Primary Responsibilities

  • Answer incoming calls and welcome clients who visit our office in person to make amendments to policies as requested within the binding authority of the insuring company
  • Take and report claims to the insuring company
  • Respond to carrier requests for information on existing policies
  • Able to complete an ITV on system for property policies
  • Able to successfully use Applied Rating Services to establish accurate quotes
  • Process client payments and assist with billing inquiries
  • Sign applications with clients as arranged and communicate any discrepancies
  • Work closely with Account Executives, Producers and the Central Underwriting Team

Skills that are Preferred

  • High Degree of Professionalism and integrity, with effective communication skills
  • Work well within a team and independently
  • In-depth understanding of personal lines insurance products
  • Great people skills to support the overall team performance – patient, enthusiastic, and dedicated professional who leads by example
  • Detail oriented, organized and accurate
  • Proficient in the use of various software used in the insurance industry

Qualifications Required

  • RIBO License in good standing is preferred
  • Proficient computer skills
  • Strong written, oral and interpersonal skills.
  • Ability to work independently or within a team environment
  • Detail oriented, organized and accurate
  • Professional, enthusiastic, patient and a dedicated team player.


The Company

Duliban Insurance Brokers is a third generation Top 10 Broker in Canada with offices in Niagara and Haldimand. Our team prides ourselves on helping clients find simple, affordable solutions to all their auto, home, business and farm insurance.

Become a valued member of the Duliban Dream Team and work with a dedicated and motivated team of individuals. Our team is committed to the communities we serve, and it shows in our involvement with and support of local charitable initiatives.

Check out our website and see why you would be fit right in with our dedicated team!

Job Posting Details

Job Type


Market Segment


Company Type

Insurance Brokerage

Languages Required


Education Required


Minimum Experience Required

1 to 2 Years