Job Description

HUB International’s vision is to be everywhere risk exists – today and tomorrow. Helping protect what matters most. HUB continues to grow and we are seeking a dynamic Administrative Assistant to join our Personal Lines team based in Chatham, Ontario. This is an ideal role for a strong team player who is detailed oriented, enjoys working with people and a commitment to deliver results on required deadlines. This role will require a flexible individual to adapt to the growth of the business! This role might require the candidate to travel to our Thamesville and Wallceburg locations on occasion.

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference.


·         Provide clients with prompt, courteous and professional service

·         Prepare client renewal packages, policies, submissions, binders, letters, summaries and invoices

·         Scanning and attaching documents in broker management system

·         Sort/distribute mail, filing, bank deposit and other general administrative duties

·         Front-desk duties such as greet clients, answer phone calls and take payments where required

·         Effectively balance demands & priorities to ensure all job functions are met daily without delay

·         Review policy documentation for accuracy and completeness, ensure effective workflow management

·         Analyze client coverage, exposures and loss experience to determine risk requirements

·         Contribute to growth targets and sales goals, identify cross-selling and upselling opportunities

·         Resolve client concerns and complaints while ensuring that excellent service standards are met

·         Perform other responsibilities as assigned by manager


·         High School Diploma and relatable work experience required

·         Minimum of 2 years’ customer service experience, sales experience an asset

·         Highly ambitious self-starter, works well independently and pro-active/solution focused

·         A team player with a great attitude, self-motivation, & the ability to work in a fast-paced environment

·         Collaborates respectfully and effectively; values mentorship of experienced team members

·         Able to learn new software systems and follow ongoing changes to workflows

·         Proficient in MS Office (Word, Excel, PowerPoint and Outlook)

·         Strong organization, time and client management skills

·         Strong interpersonal and communication skills: written and verbal

·         Previous insurance experience or RIBO license an asset

·         Willingness to obtain RIBO License, training path provided

·         Consistently exhibits all of HUB’s Core Values

Core Values:

·         Entrepreneurship - encouraging innovation and educated risk taking.

·         Integrity – doing the right thing every time.

·         Teamwork – working together to maximize results.

·         Accountability – measure and take responsibility for outcomes.

·         Service – serving our customers, communities, and colleagues.

HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.


HUB Total Rewards:

Monday to Friday Work Schedule

Employee Discounts on Personal Home & Auto Policies

35 hour work week

Education Reimbursement Program

Competitive Salary

HUB Employee Referral Program – Award for successful hires

Paid Vacation

Corporate Cell Phone Program

Paid Sick Days

Recognition Programs

HUB Days – Paid Personal Days

Health & Wellness Initiatives

Group RRSP Company Matching Program up to 2% of Base Salary

Group Benefits Plan (Health & Dental)

Corporate Discounts on Gym Membership

Company Paid Employee Assistance Program

Career development & advancement opportunities

Early closure, Friday before stat holiday

Employee Engagement & Social Committee


Please apply online at 

Job Posting Details

Job Type


Market Segment


Company Type

Insurance Brokerage

Education Required

Secondary School Diploma

Minimum Experience Required

1 to 2 Years