Job Description

HUB International’s vision is to be the leading sales and service organization in the insurance industry. HUB continues to grow and we are seeking a dynamic Administrative Assistant to join our Personal Lines team based in Wallaceburg, Ontario. This is an ideal role for a strong team player who is detailed oriented, enjoys working with people and a commitment to deliver results on required deadlines.  This role will require a flexible individual to adapt to the growth of the business!

 

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference. 

 

Responsibilities:

  • Provide clients with prompt, courteous and professional service
  • Prepare client renewal packages, policies, submissions, binders, letters, summaries and invoices
  • Scanning and attaching documents in broker management system
  • Sort/distribute mail, filing, bank deposit and other general administrative duties
  • Front-desk duties such as greet clients, answer phone calls and take payments where required
  • Effectively balance demands & priorities to ensure all job functions are met daily without delay
  • Review policy documentation for accuracy and completeness, ensure effective workflow management
  • Analyze client coverage, exposures and loss experience to determine risk requirements
  • Contribute to growth targets and sales goals, identify cross-selling and upselling opportunities
  • Resolve client concerns and complaints while ensuring that excellent service standards are met
  • Perform other responsibilities as assigned by manager

 

Qualifications:

  • High School Diploma and relatable work experience required
  • Minimum of 2 years’ customer service experience, sales experience an asset
  • Highly ambitious self-starter, works well independently and pro-active/solution focused
  • A team player with a great attitude, self-motivation, & the ability to work in a fast-paced environment
  • Collaborates respectfully and effectively; values mentorship of experienced team members
  • Able to learn new software systems and follow ongoing changes to workflows
  • Proficient in MS Office (Word, Excel, PowerPoint and Outlook)
  • Strong organization, time and client management skills
  • Strong interpersonal and communication skills: written and verbal
  • Previous insurance experience or RIBO license an asset
  • Willingness to obtain RIBO License, training path provided
  • Consistently exhibits all of HUB’s Core Values

 

Core Values:

  • Entrepreneurship - encouraging innovation and educated risk taking.
  • Integrity – doing the right thing every time.
  • Teamwork – working together to maximize results.                         
  • Accountability – measure and take responsibility for outcomes.                  
  • Service – serving our customers, communities, and colleagues.

 

HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US.  Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

HUB Total Rewards:

Monday to Friday Work Schedule

Employee Discounts on Personal Home & Auto Policies

35 hour work week

Education Reimbursement Program

Competitive Salary

HUB Employee Referral Program – Award for successful hires

Paid Vacation

Corporate Cell Phone Program

Paid Sick Days

Recognition Programs

HUB Days – Paid Personal Days

Health & Wellness Initiatives

Group RRSP Company Matching Program up to 2% of Base Salary

Group Benefits Plan (Health & Dental)

Corporate Discounts on Gym Membership

Company Paid Employee Assistance Program

Career development & advancement opportunities

Early closure, Friday before stat holiday

 

Employee Engagement & Social Committee

Job Posting Details

Job Type

Full-Time
Permanent

Market Segment

Insurance

Company Type

Insurance Brokerage

Education Required

Secondary School Diploma

Minimum Experience Required

1 to 2 Years

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