Job Description

Location: Kitchener   Department: Personal Lines

Contact: April Parlee, Director of Client Experience, 

We are looking for an energetic, professional Personal Client Service Broker to join our Elmira team.

Benefits of the position

  • Variety of responsibilities means no day is the same.
  • Social Interaction with clients, Insurance Company Representatives and Josslin team members.
  • A fast paced, friendly environment where you are encouraged to develop personally and professionally
  • Competitive compensation and benefits.
  • Recognition as an authority on personal insurance in your community.

Job Responsibilities

  • Look after all aspects of maintaining assigned personal clients.
  • Make recommendations regarding coverage, products and claims.
  • Respond to inquiries from clients and insurance companies.
  • Resolve client issues with minimal assistance and disruption
  • Effectively represent client and office position to underwriters.


  • Strong customer service skills.
  • Ability to work well under pressure with minimum supervision.
  • Excellent written and verbal communication skills.
  • Ability to multi-task between a variety of tasks, projects, and deadlines.
  • University/College and a valid RIBO License.

The following additional qualifications are helpful, although not mandatory:

  • Previous experience in a Personal Lines environment.
  • You hold an industry designation or are working toward one.
  • Experience with Power Broker Brokerage Management System and Compuquote


How to Apply
Interested candidates should submit resume, including cover letter to our Director of Client Experience, April Parlee. (

We thank all candidates for their interest in this position but only those selected for interviews will be contacted.

Job Posting Details

Job Type


Market Segment


Company Type

Insurance Brokerage

Languages Required


Education Required


Minimum Experience Required

1 to 2 Years