Job Description

HUB International’s vision is to be the leading sales and service organization in the insurance industry.

HUB continues to grow and we are seeking a dynamic Commercial Lines Account Manager, IBU to join our Personal Lines team, on an existing book of business, based in Wallaceburg, Ontario. This is an ideal role for a strong team player who is detailed oriented, enjoys working with people and a commitment to deliver results on required deadlines.  This role will require a flexible individual to adapt to the growth of the business!


Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference. 



  • Provide clients on an existing book of business with prompt, courteous and professional service
  • Prepare client renewal & re-marketing packages, policies, submissions, binders, letters & invoices
  • Effectively balance demands & priorities to ensure all job functions are met daily without delay
  • Review policy documentation for accuracy and completeness, ensure effective workflow management
  • Analyze client coverage, exposures and loss experience to determine risk requirements
  • Contribute to retention and new business goals, identify cross-selling & upselling opportunities
  • Resolve client concerns and complaints while ensuring that excellent service standards are met
  • Back-up to front-desk duties such as greet clients, answer phone calls & take payments where required
  • Perform other responsibilities as assigned by manager



  • High School Diploma and relatable work experience required
  • Minimum of 2 years’ insurance industry experience
  • RIBO, OTL License, or Applied Epic experience an asset
  • Highly ambitious self-starter, works well independently and pro-active/solution focused
  • A team player with a great attitude, self-motivation, & the ability to work in a fast-paced environment
  • Collaborates respectfully and effectively; values mentorship of experienced team members
  • Able to learn new software systems and follow ongoing changes to workflows
  • Proficient in MS Office (Word, Excel, PowerPoint and Outlook)
  • Strong organization, time and client management skills
  • Strong interpersonal and communication skills: written and verbal
  • Willingness to obtain RIBO License, training path provided
  • Consistently exhibits all of HUB’s Core Values 


Core Values:

  • Entrepreneurship - encouraging innovation and educated risk taking.   
  • Integrity – doing the right thing every time.
  • Teamwork – working together to maximize results.                                         
  • Accountability – measure and take responsibility for outcomes.                     
  • Service – serving our customers, communities, and colleagues.


HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US.  Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

Please apply online at


HUB Total Rewards:

Monday to Friday Work Schedule

Employee Discounts on Personal Home & Auto Policies

35 hour work week

Education Reimbursement Program

Competitive Salary

HUB Employee Referral Program – Award for successful hires

Paid Vacation

Corporate Cell Phone Program

Paid Sick Days

Recognition Programs

HUB Days – Paid Personal Days

Health & Wellness Initiatives

Group RRSP Company Matching Program up to 2% of Base Salary

Group Benefits Plan (Health & Dental)

Corporate Discounts on Gym Membership

Company Paid Employee Assistance Program

Career development & advancement opportunities

Early closure, Friday before stat holiday

Employee Engagement & Social Committee


Job Posting Details

Job Type


Market Segment

Commercial Insurance

Company Type

Insurance Brokerage

Education Required


Minimum Experience Required

1 to 2 Years