Job Description


Personal Lines Team Leader - Brokerage

Duties will include, but not be limited to:

  • Continue to maintain and service an existing book of business
  • Training and development of new and existing staff
  • Assist to ensure company standards and procedures are followed
  • Reference for staff with respect to inquiries and question and provide assistance
  • Recognize areas that require training and assist with implementation of procedures
  • Assist department Manager and/or V.P. with team meetings and monthly desk audits


In the absence of department Manager:

  • Monitor to ensure adequate staffing, ie., work hours, lunch breaks, vacations
  • Vacation and time off approvals
  • Delegation of work, provide direction and guidance to internal team
  • Handling complaint calls
  • Decision making with respect to client files



  • A minimum of 5 years Personal Lines brokerage experience
  • RIBO Licence required
  • Other industry designations such as CAIB, CIP, etc., would be considered an asset



  • Excellent communication, organizational and time management skills
  • Someone who is fair, kind , respectful and an example of integrity
  • This leader will be required to be influential in managing change in the workplace
  • Confidently lead and motivate the team in order to meet the organization goals and objectives
  • Proficient in The Agency Manager (TAM) and MS Office products

    DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.

    Interested candidates, please contact Otis Wong at If you are working with another DGA recruiter, please feel free to ask them about this position.

Job Posting Details

Job Type


Market Segment

Property Casualty Insurance

Company Type

Recruiting Consultants

Languages Required


Education Required


Minimum Experience Required

5 to 6 Years