Job Description

Position Overview:

Totten Insurance Group continues to grow and we are looking for a dynamic Underwriting Manager to support the Property & Casualty team with emphasis on commercial casualty.  This role will oversee and manage contract negotiations, budgeting, underwriting and business and talent management and development.   This is an ideal role for a strong people leader with a focus on commercial casualty underwriting from an MGA and focused on managing and growing a book of business.


Choose a career with Totten Insurance Group and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining Totten Insurance Group, you will become part of rapidly growing company that offers significant opportunity for advancement and growth. Totten Insurance Group is a company where your contributions will make a difference.


Job Responsibilities:

Management duties include:

  • Leads an underwriting team (Underwriters, Underwriting Assistants)
  • Employee management and coaching – responsible for the development of direct reports at all levels, hiring, performance management, coaching and mentoring and development.
  • Establishes Annual Performance Goals and providing ongoing feedback to direct reports
  • Performs Annual Reviews and addressing underperformance where applicable
  • Budget planning, managing expenses, and meeting annual growth targets
  • Develops strong relationships with external partners (Lloyd’s, Brokers, Domestic Carriers)
  • Provides regular updates (quarterly or changes) on performance, challenges, rate trends, competition etc.


Broker & Market Management

  • Creates growth strategy to grow Totten’s Casualty footprint, including identifying areas of opportunity and ensuring aligned with the current market opportunities and training where required.
  • Provides exceptional service to our broker partners and acts as a solution provider (i.e. acts as the key contact to underwriters with key Broker contacts providing innovative solutions to respond to customer needs.)
  • Develops and maintains positive business relationships within the brokerage community. Solicits new business opportunities (targets provided). Organizes and executes production trips and broker visitations, and corporate functions as required. Managing relationships with brokers and acting as a dedicated resource as needed and required.
  • Effectively negotiates terms and conditions with brokers and markets
  • Analyzes new business and renewals for risk profitability by assessing exposures and hazards as determined by a review of the underwriting data, and according to underwriting guidelines, contract authority limits and company standards.
  • Maintains knowledge of company Underwriting policies, philosophy, procedures and standards and understand and execute segment strategies to produce budgeted results.
  • Monitors and assesses competitive factors in the market and keep informed of changing market conditions to report to management.
  • Maintains a high service level to brokers and responding to brokers inquiries on a timely basis.
  • Proactively involved in acting as a role model for junior staff and the learning and development of underwriting skills, including coverages, wordings, exposures, and pricing.
  • Delivers underwriting profit, organic growth, and target revenue budgets.


Business Management

  • Analyzes new business and renewals for risk profitability by assessing exposures and hazards as determined by a review of the underwriting data, and according to underwriting guidelines, contract authority limits and company standards.
  • Maintains the long-term profitability of a portfolio of accounts regardless of market conditions within the bounds on internal underwriting guidelines and individual underwriting authority. This includes the ability to successfully negotiate terms, conditions and pricing to achieve new business, renewal and profitability targets.
  • Seeks out ways to continuously improve our Product offering and provides solutions in collaboration with the direct Manager and Chief Underwriting Officer
  • Develops a strong understanding of the various solutions that can be offered through our network of markets and Lloyd’s relationships


Qualifications and Experience:

  • Post-Secondary School education or equivalent training and experience
  • 5 years of Commercial Underwriting experience with a strong focus on Casualty
  • Experience leading an Underwriting team (Hiring and Performance Management)
  • Experience with underwriting mid-level to complex casualty risks
  • CIP, CRM Designation preferred but not mandatory
  • MGA experience desired
  • RIBO License Required (or obtain within the first 3 months of employment)
  • Ability to exercise sound judgment in risk selection
  • Strong decision making skills and ability to bring creativity to underwriting risks
  • Strong business development and sales skills
  • Develops and maintains productive working relationships with peers, clients, and industry networks
  • A strong work ethic, good organizational skills and the ability to work within a team environment.
  • Strong communication skills: written and verbal including presentations
  • Strong time management skills, goal oriented, and self-directed
  • Proficient in MS Office:  Word, Excel, PowerPoint and Outlook
  • Experience with TAM or Policy Works broker management systems
  • Required to travel up to 25% for Broker visits and meetings


Core Values:

Entrepreneurship - encouraging innovation and educate risk taking

Integrity – doing things right every time

Teamwork – working together to maximize results

Accountability – measure and take responsibility for outcomes

Service - serving customers, communities, and colleagues


Totten Insurance Group is Canada’s leading national MGA provider of niche products and innovative solutions. Providing a diversified suite of customized insurance products and programs, Totten Group is com

Job Posting Details

Job Type


Market Segment

Commercial Insurance

Company Type


Languages Required


Education Required

CIP Partial Completion
Exp. equivalent to University/College
FCIP - Partial Completion
University Degree

Minimum Experience Required

5 to 6 Years