Job Description

HUB International’s vision is to be the leading sales and service organization in the insurance industry. HUB continues to grow and seeking a dynamic Account Assistant to join our Personal Lines team based in Sarnia, Ontario. This is an ideal role for a strong team player who is detailed oriented, enjoys working with people and a commitment to deliver results on required deadlines. This role will require a flexible individual to adapt to the growth of the business!

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for development, advancement and growth. HUB is a company where your contributions will make a difference.

Responsibilities:

  • Provide clients with prompt, courteous and professional service; both verbal and written
  • Prepare client renewal packages, policies, submissions, binders, letters, summaries and invoices for broker review
  • Respond to inbound telephone inquires
  • Process client requests/changes on company portals
  • Support brokerage growth targets and sales goals, identify cross-selling and upselling opportunities as well as retention targets
  • Assist in resolving client concerns and complaints while ensuring that Service Excellence Standards are met
  • Data entry assignments as needed
  • Attend regular training/learning sessions to develop industry knowledge, policies & procedures and processing requirements
  • Perform other responsibilities as assigned by manager

 

Qualifications:

 

  • High School Diploma and customer service work experience required
  • Minimum 1 - 2 years’ experience in the Insurance industry is beneficial
  • Minimum 2 years’ experience in customer service and/or sales
  • Commitment to continuous learning
  • Willingness to obtain RIBO License, training path provided
  • A team player with a great attitude, self-motivation, and the ability to work in a fast-paced environment
  • Collaborates respectfully and effectively; values mentorship of experienced team members
  • Able to learn new software systems and follow ongoing changes to workflows (training provided)
  • Consistently exhibits all of HUB’s Core Values 
  • Strong interpersonal and communication skills: written and verbal
  • Effective organization, time and collaborative skills
  • Must be fluent in English
  • Working knowledge of MS Office (Word, Excel, PowerPoint and Outlook)

 

Core Values:

 

  • Entrepreneurship – encouraging innovation and educate risk taking
  • Integrity – doing things right every time
  • Teamwork – working together to maximize results
  • Accountability – measure and take responsibility for outcomes
  • Service – serving customers, communities and colleagues

 

 

 

HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US.  Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

 

If you are energetic, well networked or involved in your communities, a successful sales representative and would like to become a successful Licensed Broker, apply now!

Please apply online with the link provided: https://hubinternational.wd1.myworkdayjobs.com/HUBInternational/job/Sarnia-ON/Personal-Lines-Account-Assistant_R0005671-1

Job Posting Details

Job Type

Full-Time
Permanent

Market Segment

Insurance

Company Type

Insurance Brokerage

Education Required

Diploma
RIBO
Secondary School Diploma

Minimum Experience Required

1 to 2 Years

Views

391