Job Description

Overview of Position:

HUB International’s vision is to be everywhere risk exists – today and tomorrow. Helping protect what matters most.

HUB International in Toronto, Ontario is currently looking for an experienced Account Assistant to support the account workflow for our busy Commercial Practice in our Complex Accounts Practice. This is an ideal role for an Insurance Broker with strong administrative support experience and strong proficiency in Epic broker management system. Benefits of this position include: working on a book of business in a supportive team and management environment in which knowledge is shared and development encouraged!

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference.

Primary Responsibilities:

An ideal candidate for this position will be someone who prides themselves on their top notch client service. This role will be ideal for someone who is highly organized with strong analytical and communication skills, sense of urgency, and the ability to meet often tight deadlines. The ideal candidate will be able multitask and support our Commercial Practice.

This role provides support to the account team. The primary responsibilities include:

  • Executing insurance certificates, leasing confirmations, auto liability slips, binders, statement of values, proposals, and processing of client documents (endorsements and policies) within timelines aligned with established service standards
  • Maintaining effective abeyance system aligned with established service standards
  • Setting up clients and prospects into brokerage management system Epic and Certificate Exchange
  • Loading Policy and Underwriting Information into Epic
  • Updating rate/premium histories and premium comparisons; calculation of PST, Invoicing, processing of journal entries, execution of premium finance forms, collection of aged receivables, as required, and correction of commission differences
  • Maintaining and updating Summary of Insurance (update as policy changes occurs and at renewal)
  • Answering client queries, communicating with insurance companies
  • Assisting clients with Certificate Exchange
  • Inputting claims in Epic broker management system
  • Updating claims history on summaries
  • Providing support where required and perform all other duties as assigned

Qualifications and Experience:

  • Post-Secondary education or commensurate work experience;
  • RIBO Licensed
  • 1-2 years of commercial insurance account experience desired
  • Proficient in Microsoft Office: Word, Excel (formulas), and Outlook;
  • Experience on Epic broker management system desired.
  • Strong organizational, time and client management skills
  • Effective communication skills: verbal and written
  • Strong team player
  • Proactive and customer focused approach
  • Strong initiative and follow up skills


Core Values:


Entrepreneurship - encouraging innovation and educate risk taking  

Integrity – doing things right every time                

Teamwork – working together to maximize results                                                                                      

Accountability – measure and take responsibility for outcomes                     

Service - serving customers, communities, and colleagues


HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

Please apply online: 

Job Posting Details

Job Type


Market Segment

Commercial Insurance

Company Type

Insurance Brokerage

Languages Required


Education Required

University Degree

Minimum Experience Required

1 to 2 Years