Job Description

We are looking for a reliable and energetic individual to join the KRGinsure Kitchener to fill this role due to an upcoming retirement. We offer a modern office, a professional team to lead and a compensation package that will be reflective of your excellent track record, skills and qualifications. If you are looking for a change, new experiences and the opportunity to grow as an insurance an professional, we want to hear from you.


Key duties will include:

  • Reporting directly to, and assisting the Regional Vice President with branch matters
  • Managing all aspects of the personal insurance & administrative teams
  • Providing service excellence on an assigned book of VIP personal insurance clients
  • Leading and motivating the team in order to meet organizational goals and objectives
  • Scheduling and monitoring office attendance
  • Handling escalated calls from your team and team inquiries with the aim of a positive resolution
  • Training, mentoring and development of the team
  • Managing performance of individual team members and implementing corrective solutions as may be required
  • Participation in hiring new team members and related onboarding processes
  • Ensuring adherence to all processes, procedures and service guidelines at the direction of the Vice President of Personal Insurance
  • Collaborating with the Personal Lines management team across the organization

Required Qualifications & Skills:

  • Excellent communication skills
  • Superior time management and organizational skills to manage competing priorities
  • Strong abilities with respect to Agency Manager (TAM) and MS Office products
  • A minimum of 10 years Personal Lines brokerage experience
  • A minimum of 5 years management within the insurance industry
  • Industry designation(s) preferred, such as CAIB & CIP
  • RIBO License
  • Driver’s license, with personal vehicle available for periodic business use


RRJ Insurance Group Ltd is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should an accommodation be required.



Job Posting Details

Job Type


Market Segment


Company Type

Insurance Brokerage

Languages Required


Education Required

Post Secondary Education

Minimum Experience Required

7 to 10 Years