Job Description

The Opportunity:

Our client is looking for a Personal Lines Customer Service Representative to provide amazing customer service to new and existing clients in a professional manner. Other responsibilities include policy amendments, claims reporting, file reviews and cross-selling of products.

The Employer:

Our client is a family brokerage that relies on the personal connections they make to fuel their business. They outcompete their rivals by combining friendliness with industry expertise to provide the one-two punch that every client is looking for. They aim to keep their employees on their team for as long as possible by creating an atmosphere of mutual respect where everyone has the chance to share their opinion. Therefor they pride themselves on offering a slower-paced environment that allows them to have the connection between the employee and clients.

About You:

You are a mature serviced-focused insurance professional. You have a minimum of five years of experience in the personal lines space and love what you are doing. You are vibrant and exceptional with customers which allows you to have a great retention and referral rate. You are committed to the client and can adapt to their changing needs and priorities.

Necessary qualifications include:

  • Level 2 license
  • Canadian Accredited Insurance Broker (CAIB) an asset.
  • 5 years’ personal insurance experience.
  • VIP experience is a bonus.
  • Familiarity with the different company portals, policies, and procedures.
  • Must be vaccinated.

About Us:

DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well-positioned to conduct searches with a national scope. Our unrivaled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.

Interested candidates please contact Katie Ellwood at 587-952-5076 or forward your resume in confidence to If you are working with another DGA Recruiter, feel free to ask them about this position directly.


Job Posting Details

Job Type


Market Segment


Company Type

Recruiting Consultants

Education Required

Insurance License Level II

Minimum Experience Required

5 to 6 Years