Job Description

HUB International’s vision is to be everywhere risk exists – today and tomorrow.  Helping protect what matters most.


HUB International’s Personal Insurance department in our Markham office continues to grow and we are currently looking for a strong, hands-on Manager responsible for leading the Personal Insurance team of Account Managers, Advisors and Associates.  This is an ideal role for someone who brings a strong Personal Insurance Broker background, customer focused approach and people leadership experience. 


Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference.


Primary Responsibilities:

  • Manages the operational workflow of the Personal Insurance Service team & VIP Team
  • Maintains knowledge of relevant laws regarding insurance and changes in the local insurance market place
  • Works closely to build trusted relations with our insurers and focuses on strategy and direction as provided by Senior Leadership
  • Responsible for driving collaboration and cross selling activity amongst various lines of business
  • Hosts frequent team meetings to provide updates on monthly goals and changes to insurance industry
  • Ensures that all department timeline guidelines are met
  • Manages team’s performance, annual review cycle and hold employee’s accountable towards annual goals and job metrics; Develop and monitor development plans through progressive discipline process up to and including termination, as required
  • Provides training, ongoing coaching and guidelines for each of the department processes
  • Manages and ensures proper staffing for team so as to maintain service standards and commitments are met; partners with Human Resources team to drive new hire recruitment process
  • Manages team’s compensation
  • The ‘go-to’ leader for the front-line Brokers with the ability to handle multi-tasking, answers questions and inquiries promptly and consistently in a friendly warm manner


Qualifications and Experience:

  • College Diploma/University Degree or equivalent experience
  • Minimum 3+ years Leadership/Managerial experience in leading people
  • Minimum 5+ years of personal lines broker experience or equivalent
  • RIBO Licensed or willing to obtain
  • CIP / CAIB an asset
  • Personal service & call rotation background an asset
  • Ability to handle VIP Brokers and clientele offering white glove service
  • Previous Insurance Brokerage experience an asset
  • Experience with Personal Lines multiple markets and various company portals
  • Strong communication skills: written and verbal
  • Excellent problem solving skills and customer focused
  • Proficient in MS Office: Word, Excel and Outlook
  • Epic broker management system experience an asset or other systems
  • People management experience: onboarding, training, performance management and staffing
  • Valid Driver’s License and a reliable vehicle for required travel


Core Values:

Entrepreneurship- encouraging innovation and educate risk taking   

Integrity – doing things right every time                        

Teamwork – working together to maximize results                                                               

Accountability – measure and take responsibility for outcomes                           

Service - serving customers, communities, and colleagues


HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US.  Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.


Please click on the link to apply directly: 

Job Posting Details

Job Type


Market Segment

Life Insurance

Company Type

Insurance Brokerage

Education Required


Minimum Experience Required

3 to 4 Years