Job Description

HUB International’s vision is to be the leading sales and service organization in the insurance industry.

HUB International continues to grow and seeking a strong customer focused Account Associate to join our dynamic Operations team based in Windsor, ON.

This is an ideal role for a strong team player who can provide outstanding customer experience and act as a positive HUB Brand Ambassador. This role will require a flexible individual to adapt to the growth of the business. 

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference. 



Supporting the team:

  • Process policy changes, new business, and cancellations on company portals
  • Ensure coverage standards and company requirements are met
  • Assist team in reviewing renewals, endorsements, cancellations, reinstatements
  • Assist team with follow-up activities when needed
  • Make requests to insurance companies
  • Claims follow ups and reporting


Maintaining a book of business including:

  • Lead generation for Personal Lines
  • Ensuring targets for new business and retention are met, including by means of re-marketing
  • Cross-selling other insurance and financial products based on the minimum requirements
  • Respond to inbound inquiries by providing effective and efficient customer service to verbal and written inquires.
  • Resolving client concerns and complaints while ensuring the Service Excellence Standards are met.
  • Maintaining and understanding all underwriting guidelines and products for our insurance companies.



  • RIBO licensed
  • 1-2 years’ Insurance experience
  • Strong customer service experience and multitasking skills
  • Professional, team player and a great HUB Brand Ambassador
  • Strong MS Office (Word, Excel, and Outlook)


Core Values:

  • Entrepreneurship - encouraging innovation and educate risk taking         
  • Integrity – doing things right every time
  • Teamwork – working together to maximize results                                         
  • Accountability – measure and take responsibility for outcomes
  • Service - serving customers, communities, and colleagues 


HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.


If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.


Please click on the link to apply directly: 

Job Posting Details

Job Type


Market Segment


Company Type

Insurance Brokerage

Education Required


Minimum Experience Required

1 to 2 Years