Job Description

Position Summary

HUB International’s vision is to be everywhere risk exists – today and tomorrow.  Helping protect what matters most. HUB International continues to grow and we are seeking a strong customer focused Administrative Assistant to join our dynamic Operations team based in our St. Catharines HUB office. The successful candidate will report to the Manager, Administration & Office Services with a dotted lined reporting into Commercial and Personal Lines Managers.


Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference.


Key Responsibilities

  • Assist brokers with administrative duties including special short and long term projects 
  • Trouble-shooting technical issues (telephone, computer, office equipment) 
  • Create power point presentations for conferences and meetings as required
  • Assist Commercial Lines IBU team
  • create letters for renewal with current information and email to clients
  • Support as required
  • Support Commercial Lines Investment Programs Team:
  • gather information from clients via email, forward return emails to Aviva underwriting
  • correct premium and issue renewals, invoice, contact insured & additional interests
  • issue new business, create policy enclosure letter and forward to client
  • Receivables - Contact commercial lines clients for follow-up on accounts receivable and advise commercial lines account manager
  • Support both PL and CL with EZ Docs processing
  • Back-up to reception, including Banking & Deposits as required (over lunch hour, vacation and sick days)
  • Any other duties that may be assigned


Qualifications and Experience:

  • RIBO Licensed preferred
  • Insurance experience an asset
  • Superior interpersonal skills; must possess a positive attitude and be a team player
  • Excellent oral and written English communication skills
  • Detail oriented; ability to manage time efficiently and effectively while multi-tasking
  • Strong computer skills (keyboarding/MS Office) required
  • Strong team player and ability to work independently
  • Ability to exercise initiative and follow up skills
  • Some client travel may be required

Core Values:

Entrepreneurship - encouraging innovation and educate risk taking   

Integrity – doing things right every time              

Teamwork – working together to maximize results                                                        

Accountability – measure and take responsibility for outcomes                    

Service - serving customers, communities, and colleagues


HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US.  Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.


Please apply to the role using the link below:


Job Posting Details

Job Type


Market Segment


Company Type

Insurance Brokerage

Education Required

Post Secondary Education

Minimum Experience Required

1 to 2 Years