Job Description

HUB International’s vision is to be everywhere risk exists – today and tomorrow.  Helping protect what matters most.


HUB continues to grow and seeking a dynamic Administrative Assistant to join our Personal Lines team based in our Sarnia office.


This is an ideal role for a strong team player who is detailed oriented, enjoys working with people and a commitment to deliver results on required deadlines. This role will require a flexible individual to adapt to the growth of the business!


Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for development, advancement and growth. HUB is a company where your contributions will make a difference.



  • Provide clients with prompt, courteous and professional service; both verbal and written
  • Prepare client renewal packages, policies, submissions, binders, letters, summaries and invoices for broker review
  • Respond to inbound telephone inquires
  • Process client requests/changes on company portals
  • Support brokerage growth targets and sales goals, identify cross-selling and upselling opportunities as well as retention targets
  • Assist in resolving client concerns and complaints while ensuring that Service Excellence Standards are met
  • Data entry assignments as needed
  • Attend regular training/learning sessions to develop industry knowledge, policies & procedures and processing requirements
  • Perform other responsibilities as assigned by manager



  • High School Diploma and customer service work experience required
  • Minimum 1 - 2 years’ experience in the Insurance industry is beneficial
  • Minimum 2 years’ experience in customer service and/or sales
  • Commitment to continuous learning
  • Willingness to obtain RIBO License, training path provided
  • A team player with a great attitude, self-motivation, and the ability to work in a fast-paced environment
  • Collaborates respectfully and effectively; values mentorship of experienced team members
  • Able to learn new software systems and follow ongoing changes to workflows (training provided)
  • Consistently exhibits all of HUB’s Core Values 
  • Strong interpersonal and communication skills: written and verbal
  • Effective organization, time and collaborative skills
  • Must be fluent in English
  • Working knowledge of MS Office (Word, Excel, PowerPoint and Outlook)


Core Values:


  • Entrepreneurship – encouraging innovation and educate risk taking
  • Integrity – doing things right every time
  • Teamwork – working together to maximize results
  • Accountability – measure and take responsibility for outcomes
  • Service – serving customers, communities and colleagues



HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US.  Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.


If you are energetic, well networked or involved in your communities, a successful sales representative and would like to become a successful Licensed Broker, apply now!


Click on the link to apply directly: 

Job Posting Details

Job Type


Market Segment


Company Type

Insurance Brokerage

Education Required

Secondary School Diploma

Minimum Experience Required

1 to 2 Years