Job Description

The Risk Management and Insurance Services Branch is seeking an experienced Statutory Accident Benefits claims examiner to conduct and lead the negotiation and settlement of accident benefit claims and third-party bodily injury claims made against the Motor Vehicle Accident Claims Fund (MVACF).

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy < > and the OPS Diversity and Inclusion Blueprint < > pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code >. Refer to the application instructions below if you require a disability-related accommodation.

What can I expect to do in this role?

In this role, you will:

  • examine and provide technical expertise for an active and complex accident benefit portfolio (Minor Injury Guideline (MIG), Non-Catastrophic (Non-CAT), and Catastrophic (CAT) claims), including priority investigation of claims, dispute between insurers, and third-party bodily injury claims
    • conduct/lead the negotiation/settlement of complex accident benefits and third-party bodily injury claims
    • provide technical advice and guidance to stakeholders, ministry program areas/legal counsel on insurance coverage issues, claims handling standards, protocols and process, mediation/litigation
    • assess reserves and financial impact of claims as required by the program
    • develop case management strategies/plans, participate in file audits, and projects for the research, development and implementation of new/revised claims policies
    • provide analytical reports, recommendations, briefing notes and advice to senior staff and management

Location: Toronto

How do I qualify?

Specialized Knowledge

  • You have demonstrated experience investigating and examining complex Accident Benefits claims (example: MIG, Non-CAT, CAT) and bodily injury claims
    • You have strong knowledge of tribunals and arbitration techniques, claims handling protocols and procedures to provide technical expertise in support of the claims management program
    • You have solid and extensive experience in the negotiation and settlement of complex accident benefits and personal injury claims
    • You have experience in interpreting and applying the Statutory Accident Benefits Schedule, the Insurance Act, and familiarity with the Motor Vehicle Accident Claims Act
    • You have experience in investigation and settlement of disputes between insurers claims in accordance with relevant legislation
    • You have knowledge of auditing and risk management assessment practices to lead and report on file audits
    • You have demonstrated knowledge of industry standards and best practices of automobile insurance administration

Negotiation, Consultation and Customer Service Skills

  • You have experience in negotiation, mediation, arbitration, pre-trials, and other legal proceedings
    • You have influencing and customer service skills to interact with third-party adjusters, legal counsel and the public in the investigation and resolution of claims
    • You have proven consultation and advisory skills to provide expert advice and assistance on statutory accident benefits claims entitlements, reserving and coverage interpretations and the impact of legislation on claims

Analytical, Research and Problem-Solving Skills

  • You have experience in investigation, research and assessment of complex accident benefit and liability claims and calculation and analysis of claims financial exposure
    • You have demonstrated research skills to research existing case law, statutes and assess trends of recent court decisions, and accurately evaluate/identify the province's exposure and changes in case law
    • You are able to conduct compliance and effectiveness audits of claims handling by third-party adjusters

Communication Skills

  • You have proven oral and written communication skills to negotiate settlements, conduct and participate in mediations, arbitrations and hearings
    • You are able to prepare reports, correspondence and briefing notes, and respond to a range of queries

Other Essential Skills

  • You have proven mathematical skills to calculate financial exposure and assess reserves
    • You are proficient with computer applications to research and prepare materials and use program related software (example: claims management system)

Salary Range: $74,877 - $110,338 Per Year

Additional information:

  • 1 Permanent, 222 Jarvis St, Toronto, Toronto Region

Please apply online, only, at, quoting Job ID 193892, by Tuesday, February 14, 2023. Please follow the instructions to submit your application. Faxes are not being accepted at this time.

If you require a disability-related accommodation in order to participate in the recruitment process, please contact us at to provide your contact information. Recruitment Services staff will contact you within 48 hours. Only those applicants selected for an interview will be contacted.

The Ontario Public Service is an inclusive employer. Accommodation will be provided in accordance with Ontario’s Human Rights Code.

Job Posting Details

Job Type


Market Segment


Company Type

Government Agency

Languages Required


Education Required

University Degree

Minimum Experience Required

1 to 2 Years

Salary (annually)

from $74,877 to $110,338