Job Description

Do you have strong technical knowledge of insurance, claims management and advisory services? Consider this exciting opportunity to join the Risk Management and Insurance Services Branch. We are seeking a committed team player to provide senior-level expertise to support the government's claims management program.

Note: Flexible work arrangements including telework (remote work) may be considered with the Ontario Public Service return to work mandate.

OPS commitment to diversity, inclusion, accessibility and anti-racism

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy <  > and the OPS Diversity and Inclusion Blueprint  <  > pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code <  >. Refer to the application instructions below if you require a disability-related accommodation.

What can I expect to do in this role?

You will:

  • conduct/lead the negotiation and settlement of the larger and more complex third party liability claims against the Ontario Government
  • provide technical guidance/advice to claims officers on claim handling and conducting file audits
  • assess reserves required by the program, claim liability against the province and financial impact of claims
  • provide technical advice and guidance to ministry program areas/legal counsel on insurance coverage issues, claims handling standards, protocols and process, mediation/litigation
  • provide expert advice and support on the general liability protection program

Location: Toronto

How do I qualify?

Technical Knowledge and Skills

  • You have knowledge of government insurance policies and experience handling large and complex third party liability claims (i.e. Municipal, Provincial or Federal)
  • You have knowledge of relevant legislation (e.g. Public Transportation and Highway improvement Act, privacy protection legislation) to respond to issues, interpret and apply legislation in the assessment of various claims
  • You have knowledge of auditing and risk management assessment practices to lead and report on semi-annual file audits, understand liability issues and assess claims risk
  • You have knowledge of the principles, industry standards and best practices of insurance administration, claims investigation and negotiation and Ontario civil law procedure and case law and mediation techniques on insurance to review, negotiate and resolve claims and provide expert advice

Communication and Interpersonal Skills

  • You have oral and written communication skills to negotiate settlements, advise on claims management standards, protocols and procedures, to prepare reports and correspondence and respond to a range of queries
  • You are able to provide advisory and interpersonal skills to coach and mentor claims officers and to ensure third party adjusters are complying with claims procedures
  • You have team leadership to provide technical guidance to claims officers and third party adjusters and to lead file audits
  • You have consultation skills to provide expert advice and assistance on claims liability issues, reserving and coverage interpretations and the impact of legislation on claims

Research, Analytical and Math Skills

  • You have knowledge of research techniques to investigate and research legal precedents and relevant statutes
  • You are able to investigate/research and assess complex liability claims and calculate and analyze the financial exposure to the province
  • You are able to review cases to ensure claims processes, protocols, standards and approaches applied by third party adjusters, claims officers and legal counsel meet insurance industry standards and program requirements
  • You have the ability to research existing case law and statutes and assess trends of recent court decisions and accurately evaluate the Province's exposure
  • You are able to conduct compliance and effectiveness audits of claims handling by third party adjusters in the program
  • You have mathematical skills to calculate financial exposure and assess reserves
  • You are proficient with computer applications to research and prepare own materials, and related program related software

Negotiation Skills

  • You are able to use your strong negotiation and influencing skills to interact with third party adjusters, legal counsel and the public in the investigation and resolution of claims

Salary Range: $74,877.00 - $110,338.00 Per Year

Additional Information:

  • 1 Temporary, duration up to 18 months, 222 Jarvis St, Toronto, Toronto Region, Criminal Record Check
  • 1 Permanent, 222 Jarvis St, Toronto, Toronto Region, Criminal Record Check


  • In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.

Please apply online, only, at, quoting Job ID 194931, by Monday, March 13, 2023. Please follow the instructions to submit your application. Faxes are not being accepted at this time.

If you require accommodation in order to participate in the recruitment process, please contact us at to provide your contact information. Recruitment Services staff will contact you within 48 hours. Only those applicants selected for an interview will be contacted.

The Ontario Public Service is an inclusive employer. Accommodation will be provided in accordance with Ontario’s Human Rights Code.

Job Posting Details

Job Type


Market Segment


Company Type

Government Agency

Languages Required


Education Required

University Degree

Minimum Experience Required

1 to 2 Years

Salary (annually)

from $74,877 to $110,338