Job Description
2022-19536
Why Crawford?
People taking care of people. It’s that simple. We are looking for passionate and compassionate people to join our team to help deliver on our purpose to restore lives, businesses and communities. Built on a foundation of over 80 years of unmatched global expertise and fueled by industry-leading technology, we are at the forefront of change. When you join Crawford & Company, you become part of a global network of professionals working together in over 70 countries with the common purpose to help people through what might be one of the most difficult times in their lives.
At Crawford, you are empowered to grow, emboldened to act and inspired to innovate. Do you have the courage, drive and empathy to make a real difference? Then we want to hear from you. Learn more at www.crawco.ca.
We Offer
- Employee centric benefits including Registered Pension Plan; health, dental, and life insurance; Employee stock purchase plans; Tuition reimbursement and so much more.
- Ongoing training and development.
- Agile working environment with options for remote, in office or hybrid work arrangements.
- Dress for your day policy promoting a relaxed dress code.
- Career advancement potential locally, nationally, and internationally. We have more than 700 locations in 70 countries.
Position Summary
We are currently recruiting for a suitable applicant to join our Edjuster Team in Alberta, Canada for the position of Contents Claims Specialist
Responsibilities
The role of Content Claims Specialists is a multi-faceted role, which focuses primarily in the following four key areas of edjuster’s content claims handling operations:
- Acting/operating as a third party, intermediary between the Insurance Company’s property adjusters, and their policyholders with respect to conducting valuations of policyholder’s/claimant’s total loss contents, which are most commonly caused by theft, water, fire and other perils.
- Focusing on the accurate and timely processing of content claims, via the use of edjuster’s claims handling professional-service methodology and its Web-based content claims processing and pricing platform/system – exclaim.
- Operating from their appropriately set up and equipped home-based offices, edjuster’s Content Claims Specialists are consistently (daily/weekly basis) assigned new claim files.
- Operating from their home-based offices, edjuster’s Content Claims Specialists are responsible for recording all daily claims handling activity, with respect to hours worked/time spent per task as well as fulfilling all of their required administrative job duties.
Additional Responsibilities:
- Conduct site visit to meet the adjusters/policyholders and industry vendors, where they are to explain their roles as Content Claims Specialists, and their respective roles/contributions in the claims handling process.
- Visit sites to conduct inventory of the contents lost. Identify claim type and apply appropriate methodology based on the circumstances of the contents loss. May be exposed to diverse conditions (cold, heat, rain, debris, etc.).
- Ensure consistent and quality/turnaround of all claims in accordance with the Company’s productivity and performance standards.
- Work with Central Claims Processing to organize/direct the resources (claims assistants, pricing representatives) required for completing the inventory and LKQ assessment of all damaged/destroyed total loss contents in an efficient and effective manner, and as per productivity standards.
- Work with Central Claims Processing to organize/direct the resources (claims assistants, pricing representatives) required to promote/achieve the timely turnaround/closures of all claims.
- Adhere to edjuster Inc.’s commitment to timely and informative updates on the content claims process to adjusters/policyholders.
- Complete/submit detailed work/time logs on a daily basis, for all claims processed.
- Maintain claim related notes in the Company’s Claims System/Web-application, exclaim, relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.
- Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other channels, and following pricing Like, Kind and Quality (LKQ) standards.
- Consistently promote edjuster’s brand, image and reputation in a professional and positive manner.
Requirements
- 2 to 3 years of relevant work experience
- A Secondary School diploma
- Ability to manage claims independently in most circumstances, with minimal supervision
- Strong computer skills (MS Office/Outlook, etc.)
- Be able to provide an adequate workspace, free of noise
- Employee must provide their own high speed internet service (a portion will be reimbursed)
- Company equipment including laptop will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy
- Ability to communicate effectively verbally and in writing in English
- Own vehicle and valid driver’s license
- Overnight travel may be required - All extended business-related travel costs (flights, rental cars, hotels, meals) will be covered by edjuster. edjuster provides all necessary protective equipment (PPE) for the safety of its employees.
- Past experience in the property claims industry would be considered an asset
- Demonstrated ability to adapt to change and new technologiesWillingness to learn and continuously improve
How We Hire
At Crawford, we put a lot of care and time into who we hire. We believe that in order to build innovative solutions, we need to build great teams. Our recruitment process focuses on learning more about you. You can expect a one-way video interview, employment testing and in person interviewing.
Additional Information
We thank all applicants for their interest in Crawford & Company however, only those selected for an interview will be contacted.
Crawford is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas.
Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Crawford’s own policies. We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. If you have an accommodation need, please email resumes@crawco.ca as soon as possible to make appropriate arrangements.