Job Description

Position Summary

The Risk Management division is accepting applications for a Risk Specialist to join the team. Reporting to the Manager, Risk Management, this position coordinates the claims process on behalf of the Town including undertaking field investigations, as well as negotiating, mitigating and settling claims made against the Town.  This role identifies, analyzes and mitigates the risks that the Town may be exposed to through program/contract review and development, research, analysis and investigation. Finally this role supports the management of the Town’s insurance programs and leads the Town’s risk activity data collection and reporting, including loss forecasting and the required reserve amounts



Major Job Responsibilities

Manages the Claim process from incident to final resolution.

  • Coordinates the claims process including the collection of all relevant information to obtain an understanding of the incident to aid in the protecting the Town’s interest
  • Primary representative to the public claiming injury or property damage, their representatives and with insurer claims representatives; works in accordance with established practices and authorities
  • Assigns and directs adjusters; assigns claims to insurers in accordance with established practices
  • Assigns legal counsel (for claims up to the deductible) and approves legal counsel in conjunction with the insurers for claims over the deductible. Works directly with Legal Council on claims matters
  • Represents the Town at small claims court claims. Attends and testifies at legal hearings, including trials, on claims related to matters as required
  • Approves payments for settlements below the deductible
  • Pursue recoveries from persons, insurers or other sources of compensation. Draft the necessary documents for Small Claims Court


Implements and supports the Risk Management program to ensure that all efforts have been made to transfer and/or mitigate the Town’s Risk Exposures.

  • Conducts risk process reviews
  • Develops proactive risk management programs, enlisting and ensuring the cooperation and participation of all service / operating units involved in the insurance portfolio, including making site visits
  • Address risk issues as matters arise
  • Conducts contract reviews and facilitates the administration of agreements
  • Supports the development of the Town’s risk management programs and policies and evaluation of departmental practices against risk strategies
  • Supports the administration of the Town’s General Insurance Program
  • Supports the management of the budget for all insurance matters; evaluation of policy deductibles, limits and reserves


Subject Matter Expert supporting the implementation and leading the operation of various claims and risk management technologies

  • Plans and co-ordinates technology strategies for claims and risk management
  • Co-ordination of system usage and data management to ensure stats can be utilized for benchmarking
  • Provides input on the development and processes managed within the risk-related software


Education and Experience

  • Post-secondary degree/diploma in Risk Management or related field
  • Three (3) - seven (7) years’ experience in adjusting and/or risk & insurance program management
  • Three (3) years’ experience in a municipal environment is preferred


Certificates and Designations

  • Progressing towards the completion or the completion of Canadian Risk Management (CRM), Chartered Insurance Professional (CIP) or equivalent certification


Additional Job Skills

  • Advanced negotiating & dispute resolution skills
  • Advanced research, analytical & investigation skills
  • Strong knowledge of insurance policies, adjusting techniques and applicable laws/legislation
  • Knowledge of Risk Software
  • Ability to maintain confidentiality and discretion when dealing with sensitive information


Interested applicants should apply online at under the Careers section by 11:59pm on September 14, 2023.    

Job Posting Details

Job Type


Market Segment

Commercial Insurance
Financial Services

Company Type


Languages Required


Education Required

CIP Partial Completion

Minimum Experience Required

5 to 6 Years