Job Description

Title: Delegated Authority Manager (Operations)

Location: Anywhere in Canada (Except Quebec)

This role includes responsibilities such as ensuring accurate and timely binder data entry into the Business's systems (Premium, Payment & Claim). You will assist with the review and peer review, resolution and escalation of bordereaux quality.

The role also involves liaising with Underwriters, their Assistants and members of the Delegated Authority and Claims team to correctly identify binder bordereaux against company binders and sections within the binders. You will work towards improving data quality over time through discussions with brokers in relation to completion of mandatory and conditional data fields.

Your responsibilities will include:

  • Managing compliance third party reporting relationships like managing general agents, maintaining compliance and control environment.
  • Own the data translation and input process for claims, payment written premium bordereaux submitted to the company.
  • Internal and external underwriting dashboard design in collaboration with Operations, IT and Actuarial teams.
  • Schedule and prepare for annual audit and actuarial reviews of each portfolio.
  • Provide inputs into the delegated authority strategy for the Company.
  • Managing vendors who provide underwriting tools. 
  • Stakeholder management: Works with stakeholders, both internal and external on various initiatives to improve the client experience.
  • Supporting the broader comapany initiatives 
  • Experience completing due diligence on new MGA relationships, and ongoing oversight.
  • Regulatory compliance for contracts in place between MGAs and the company

Who You Are

You are team player with a positive attitude who thrives in a consensus culture with an emphasis on collaboration.  You are a self-starter who is excited by the opportunity to jump right in and can come up to speed quickly.  You are comfortable working on a lean team and are not afraid to roll up your sleeves and do the work that needs to be done.   

Our new Commercial Insurance Operations Manager will have:

  • The ideal combination of education and experience including:
    • Bachelor’s degree
    • 5-7 years of commercial insurance experience (delegated authority experience is an asset)
    • CIP or FCIP preferred.
    • Proven implementation of strategic initiatives for commercial insurance
  • Experience with binder management and policy administration systems
  • Experience completing due diligence on new MGA relationships, and ongoing oversight.
  • Regulatory compliance for contracts in place between MGAs and the company
  • Business analysis skills: understanding and assessing business needs, analyzing change management needs, capturing project requirements and communicating across relevant groups
  • Excellent communication skills
  • Desire to coach and mentor team members to achieve target results; previous direct management experience an asset.
  • Ability to build relationships and collaborate effectively across teams. 
  • Ability to analyze data and use results to identify improvement opportunities.
  • Excellent project management, organization, planning and time management skills.
  • Strong attention to detail and quality.
  • MS Office proficiency: knowledge of Excel pivot tables, formulas, PowerPoint, Outlook, Word.
  • Bilingualism (English & French) preferred. 

Compensation: Competitive salary, bonus, paid benefits, and pension plan.  Flexible remote or hybrid work environment.

DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.


Interested candidates please contact Maurice Reichberg at 416-868-6711 x.232 or forward your resume in confidence to If you are working with another DGA recruiter, feel free to ask them about this position.

Job Posting Details

Job Type


Market Segment

Commercial Insurance

Company Type

Recruiting Consultants

Education Required

CIP Partial Completion
Post Secondary Education

Minimum Experience Required

7 to 10 Years