Job Description

The Opportunity
As a Professional Lines Claims Specialist, you will manage a portfolio of professional liability insurance claims for our architectural clients. An advocate for the architectural profession, you will be responsible for providing policy-holders with a rigorous defence, while ensuring prudent and effective cost containment and oversight.

Reporting to the Vice President, Claims & Legal and working as part of an integrated team, you will:

  • Assess coverage:  Analyze relevant policies to determine coverage available. Identify the allegations and assess coverage to determine the extent to which coverage may apply to the claim. 
  • Investigate: Research, gather and analyze documentation in relation to the claim, including: interviews, evidence, expert reports, legal pleadings, building codes, construction products and building systems.
  • Evaluate liability and damages: Working with internal and external experts, assess the extent of potential liability and damage.   
  • Financial management: Maintain accurate and timely reserves based on best available information, actively and effectively mitigate and manage costs and expenses.   
  • Engage and oversee experts: Engage internal and external professionals and other consultants to support effective and timely claim resolution, including architects, engineers and internal and external counsel. 
  • Mediate, Negotiate & Settle: Within company policies and guidelines, including authority statements, you will identify potential litigation and non-litigation strategies and determine the best course of action. You will support the full claims lifecycle including mediations, pre-trial conferences and other procedures, negotiations and settlements required to bring the claim to resolution. 
  • Document: Maintain a full and complete chronology of events for each claim.
  • Other duties as assigned.

Your key daily interactions will include:

  • Colleagues on the Claims & Legal team;
  • Architectural firms and employees;
  • Internal and external experts and consultants;
  • Internal and external lawyers;
  • Third party insurance adjusters.

About You
You are an experienced, results-focused professional with the empathy, intelligence, and drive to help our clients through a sometimes-lengthy claims process. You are active in your profession and likely to be a member of the Chartered Insurance Professional Society (CIP or FCIP). You bring:

  • 10+ years work experience in managing professional liability insurance claims (a focus on construction related liability would be an asset); 
  • An undergraduate degree from an accredited university;  
  • Exceptional analytical, critical and strategic-thinking skills;
  • Very strong administrative, time management and organizational skills;
  • Proactive problem-solving capacity, finding creative solutions to meet the objective;
  • Shrewd negotiating capabilities;
  • Effective relationship management, establishing trust, using discretion and acting professionally, to maintain effective working relationships;
  • Outstanding written and verbal communication, and
  • Strong proficiency in basic office software (Office 365 or equivalent).


Interested candidates please contact Daher Hassan at 416-868-6711 x.224 or forward your resume in confidence to If you are working with another DGA recruiter, feel free to ask them about this position

Job Posting Details

Job Type


Market Segment

Commercial Insurance
Property Casualty Insurance

Company Type

Recruiting Consultants

Languages Required


Education Required


Minimum Experience Required

5 to 6 Years

Salary (annually)

from $0 to $115,000