Job Description

At FENA we believe that a great employee contains our core values and focus – To give our clients friendly and personal service while ensuring their families and possessions are protected when “Stuff Happens!”. Founded in 2006, FENA Insurance Solutions Inc. has become a leading property and casualty insurance brokerage in the region.

We are looking to hire an experienced goal-oriented Commercial Lines CSR with five or more years experience to help give our clients the best experience possible. We offer competitive wages, group benefits plan and a positive work environment.

Along with a positive outlook the individual that joins our team will be responsible for, but not limited to, the following duties:

Essential Job Functions

  • Create a positive experience by understanding and meeting client needs
  • Manage renewals and endorsements
  • Re-market renewals
  • Assist clients through the claims process
  • Deliver excellent service by responding to all client inquiries accurately and efficiently
  • Contribute to team success by consistently leveraging knowledge and sharing best practices
  • Build relationships in a dynamic culture with insurers and underwriters


  • RIBO License is required
  • Minimum of 5 years Commercial lines experience
  • Proficient with Microsoft Office-Outlook, Excel, Word
  • Highly developed customer service skills
  • Strong written and verbal communication skills
  • Excellent organizational and interpersonal skills
  • Ability to work well under pressure with minimal supervision
  • CAIB considered an asset

Job Type

  • Permanent, Full-time
  • competitive salary based on experience


  • Office based environment
  • Medical/Dental/Vision care
  • On-site parking
  • Vacation time
  • RRSP matching program
  • Tuition reimbursement
  • Bonus pay structure
  • Monday-Friday work week

Job Posting Details

Job Type


Market Segment


Company Type

Insurance Brokerage

Languages Required


Education Required


Minimum Experience Required

5 to 6 Years

Salary (annually)

from $1 to $1