Job Description
At FENA we believe that a great employee contains our core values and focus – To give our clients friendly and personal service while ensuring their families and possessions are protected when “Stuff Happens!”. Founded in 2006, FENA Insurance Solutions Inc. has become a leading property and casualty insurance brokerage in the region.
We are looking to hire an experienced goal-oriented Commercial Lines CSR with five or more years experience to help give our clients the best experience possible. We offer competitive wages, group benefits plan and a positive work environment.
Along with a positive outlook the individual that joins our team will be responsible for, but not limited to, the following duties:
Essential Job Functions
- Create a positive experience by understanding and meeting client needs
- Manage renewals and endorsements
- Re-market renewals
- Assist clients through the claims process
- Deliver excellent service by responding to all client inquiries accurately and efficiently
- Contribute to team success by consistently leveraging knowledge and sharing best practices
- Build relationships in a dynamic culture with insurers and underwriters
Requirements
- RIBO License is required
- Minimum of 5 years Commercial lines experience
- Proficient with Microsoft Office-Outlook, Excel, Word
- Highly developed customer service skills
- Strong written and verbal communication skills
- Excellent organizational and interpersonal skills
- Ability to work well under pressure with minimal supervision
- CAIB considered an asset
Job Type
- Permanent, Full-time
- competitive salary based on experience
Benefits
- Office based environment
- Medical/Dental/Vision care
- On-site parking
- Vacation time
- RRSP matching program
- Tuition reimbursement
- Bonus pay structure
- Monday-Friday work week