Job Description

Are you a highly motivated insurance professional searching for an opportunity to research, design, and deliver training programs to property casualty insurers? 

The Ontario Mutual Insurance Association (OMIA) is seeking to hire a Training & Research Officer - Claims. This is a full-time position.

Who We Are

The Ontario Mutual Insurance Association (OMIA) is the trade association for 35 independent mutual insurance companies, known as Ontario Mutuals. Each of these is 100% Canadian and owned by its policyholders, and each is more than a century old. 

OMIA’s function is to share resources, discuss issues of common concern, and explore opportunities for growth and development among our member companies. At OMIA, we enable our member companies to achieve and maintain a high level of excellence by providing leadership through education, training, marketing, and support services. As a result, Ontario Mutuals are among the most financially secure insurance networks in the world. We are a true community of mutual fellowship and respect.

The Role
As a Training & Research Officer - Claims you will research and analyze insurance technical issues across a spectrum of insurance disciplines. You will design, coordinate, facilitate, and deliver training and will work as necessary with subject matter experts in various technical, insurance, and management fields.

You’ll work in a team setting in our Insurance Services Department on projects that provide knowledge development and transfer with a focus on claims. In your role, you will work closely with and coordinate other stakeholders including insurance professionals, subject matter experts, and reinsurers. You will also act as an insurance technical resource in all insurance lines and develop reference material for members of OMIA’s network of mutual insurers. In addition, you will have a role in supporting insurance product review, development, and maintenance.


Required Experience/Education:

  • Minimum 10 years’ experience in operational claims.
  • Minimum 10 years’ experience with personal and commercial insurance products in the property casualty insurance industry.
  • Minimum 5 years’ experience in either a full or part time role in training/instructing.
  • A CIP designation.
  • A diploma or certification in training is preferred.
  • Experience with e-learning and/or virtual learning is also preferred.


Skills, Knowledge, and Personal Competencies

  • You love to research and analyze emerging issues and training needs.
  • You can plan, develop, organize, and deliver training sessions.
  • You work with groups with a focus on interpersonal skills and relationship building.
  • You have good written and oral communication skills.
  • You can adapt and work in a changing environment.
  • You have a strong bias towards customer focus and problem solving.
  • You love to work in a collaborative environment.
  • You can learn commonly used technology platforms for training delivery.



We offer a hybrid work model for qualified candidates. An ability to travel on brief trips within Canada, with a focus on Ontario, is preferred.  

You will join our team of 28 staff at our modern Leeds-certified office located close to the 401 in Cambridge. Our workplace includes a large fitness center and outdoor walking paths. Our positive workplace supports a balanced, healthy, and family oriented lifestyle. You will have a chance to participate in and get involved with initiatives including wellness programs, green team projects, and community and charitable events. 

Enjoy a great working environment as well as competitive salary, benefits, and pension. 

*If we have sparked your interest, please submit your resume to 

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Job Posting Details

Job Type


Market Segment

Property Casualty Insurance

Company Type

Insurance Industry Association

Languages Required


Education Required


Minimum Experience Required

7 to 10 Years

Does this job require travel ?