Job Description

Personal Lines Insurance Customer Service Representative

(5 days in office)

Our client is seeking an experienced Insurance Customer Service Representative, Personal Lines to join their team.

Dare to be different! With a strong focus on customer service excellence, our client offers an attentive team who care and offer mainstream technology for clients to ease their process.

The successful candidate for this position will have at least 3 years of insurance industry experience, preferably in a brokerage setting, coupled with a proven track record for providing top notch customer service and thoughtful learning all about each client’s unique circumstances and the ability to then offering them the best options available to make them feel secure in their choices.

Key Accountabilities

  • Provide friendly and professional service to each client in a timely manner
  • Respond to all incoming calls and emails for an assigned book of business
  • Manager all aspects of an assigned book of business as a productive team member
  • Review and process policy renewals, endorsements and follow ups accurately through company established workflows
  • Ensure renewals have adequate coverage to include quoting and remarketing as necessary
  • Meet assigned retention targets with the team

Key Qualifications/Attributes

  • Must require a RIBO License for all interactions with clients
  • Minimum 3 years experience with personal lines service in an Insurance Brokerage
  • Conscientious, with a strong attention to detail and high level of organization and accuracy
  • Excellent verbal and written communication skills
  • Ability to multi-task, prioritize and follow-up on uncompleted tasks in a timely manner
  • Self-starter and collaborative team player
  • Able to work in a “paperless” environment
  • Working knowledge of Company portals
  • Experience working with PowerBroker and CompuQuote
  • Proficient computer skills and working knowledge of Microsoft Office programs


Interested candidates please forward your resume in confidence to or text 437-227-8719. If you are working with another DGA recruiter, feel free to ask them about this position. Only qualified applicants will be contacted.

DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.