Job Description
ndividually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. We’re looking for Healthcare Service Advisors to join our Healthcare Services team to ensure timely and equitable resolution of sophisticated Accident Benefit claims.
Are you a customer focused individual looking to take the next step in their career?
Come join our team!
What you’ll do:
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Interpret insurance contracts, resolve policy coverages, establish and adjust reserves in accordance with corporate guidelines
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To appropriately handle Accident Benefits claims according to individual authority, knowledge and expertise.
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Acquire investigative reports, independent medical examination where appropriate, statements from insured's/witnesses and other specialists as required
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Educate customers and providers of any new auto reform changes
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Ensure all aspects of the claim process are handled optimally and within company guidelines
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Assist in resolving claims issues with respect to interpretations, as they relate to the legislation and settlement negotiations
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Ensure service levels and quality standards are met by approved specialists
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Educate our insureds about Premiere Healthcare network
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Attend and actively participate in training and file clinic sessions
What you’ll bring:
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College Diploma/ Associate Degree or similar experience
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2+ years of Accident Benefits insurance claims handling experience (required)
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Large Loss experience is preferred
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Post-secondary Education (College Diploma or Bachelor Degree) in related field.
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CIP or working towards CIP is required for licensing
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Excellent customer services skills
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Excellent communication skills
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Ability to learn and adapt to a fast paced environment
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Good organization skills
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Ability to adapt and work within various computer programs, databases and software
What you’ll get:
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Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
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Outstanding Career Development opportunities.
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We’ll support your professional development education.
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Competitive vacation package with the option to purchase 5 extra days off per year
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Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
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Corporate wellness programs to support our employees’ physical and mental health
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Hybrid flexible work model
Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.