Job Description
Description
Are you looking for a meaningful career? Agricorp has opportunities for Claims Adjudicators, supporting the farmers of Ontario when they need it most. Claims adjudicators help deliver financial and risk management government programs for Ontario’s agriculture sector. They’re a vital part of the Claims Services team, working alongside customer-oriented professionals in Agricorp’s Program Delivery division, and they are responsible for determining program benefits across a suite of different programs.
The Role
Claims Adjudicators' conduct financial reviews and analyses to determine the eligibility of claims. They also verify customer production information, and process claims and claim payments for programs delivered by Agricorp.
In this role, you will:
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Manage client claims through the claims process, including claims of varying complexity and payment value, to evaluate applications against coverage criteria, verify reported data, liaise with customers to obtain required information, investigate discrepancies, and determine program benefits in accordance with Agricorp’s policies and best practices.
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Participate in claims file discussions and collaborate with senior quality advisors, claims specialists, or team leaders on cases requiring further approvals, legal counsel, or potential appeals.
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Provide technical guidance to clients and producers related to Agricorp's suite of programs.
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Identify and escalate high-risk issues to specialists or team leaders, as required.
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Coach andprovide technical guidance to junior members of the team and peers across the organization.
- Maintain professional working relationships with clients and agents.
Job status: Permanent Full-time
Salary: $62,463 - $73,485
Location: The successful candidate must live in Ontario to perform this role
Work Status: Full time in office or hybrid work arrangements (3 days per week in office) offered
Qualifications
- Post-secondary degree or diploma in business, economics, agricultural science or related field, or equivalent experience; additional training in accounting, risk analysis/risk management, or financial analysis an asset
- 3 or more years experience in claims or risk adjudication, preferably in the financial services or agricultural sectors
- Demonstrated ability to communicate clearly, verbally and in writing, to diverse groups, including clients, brokers, agents, and other professionals
- Demonstrated analytical and interpretive skills
- Strong organizational skills
- Ability to work in a collaborative team environment
- Agricultural knowledge is an asset
- Working towards a professional designation in finance, Chartered Insurance Professional (CIP), or Fellow of the Insolvency Institute of Canada (FIIC) an asset
Key Competencies
- Achieving quality results – Focuses efforts on managing one’s self to achieve high-quality results consistent with the organization’s standards and measures, while managing risk
- Client focus – Provides service excellence to internal and external clients
- Analytical thinking – Interprets, links and analyses information and situations by breaking them down into component parts and identifying patterns, connections and underlying issues
- Critical judgment, decision making and problem solving – Uses critical judgment to make decisions and solve problems involving varied levels of complexity, ambiguity and risk
- Initiative – Identifies and deals with situations and issues proactively and persistently, seizing opportunities that arise
- Planning and organizing – Develops, implements, evaluates and adjusts plans to reach goals while ensuring the optimal use of resources
Background
Agricorp, an agency of the government of Ontario.
Agricorp delivers government programs. These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.
Agricorp helps grow Ontario agriculture. We underwrite $7 billion in risk each year. The agency was established in 1997, and in our first 25 years we made $7.5 billion in payments to farmers when they needed it most.
Apply online
To apply for this position, please go to www.agricorp.com and select Careers. Click on Current Opportunities.
We thank all applicants for their interest; however only those selected for an interview will be contacted directly.