Job Description
Liability Claims Specialist - Commercial Automobile
Hybrid Role
Based downtown Toronto
Role Description
The Liability Claims Specialist in Commercial Automobile provides essential claims handling leadership across all stages of the claims process. This role ensures timely and accurate handling of documentation, coordinates communication with internal and external stakeholders, and upholds strict compliance with privacy and audit standards. Responsibilities span administrative task management, inbox and mail processing, medical and legal disclosure preparation, mentorship and development of less experienced associates. The claims specialist plays a key role in maintaining data accuracy, facilitating efficient workflows between Claims, Finance, and external partners to meet team goals.
Responsibilities:
Documentation Follow-up & Task Management
- Complete daily tasks using FIS (internal claims system) and email systems.
- Follow up with external stakeholders (e.g., claimants, external vendors, lawyers) to obtain missing documentation or updates.
- Send and track letters, faxes, and email correspondence.
Medical and Legal Disclosures
- Compile and analyze claimant medical files for external treatment providers and legal counsel.
- Ensure accuracy, privacy compliance, and secure handling of sensitive documents.
- Maintain strict adherence to confidentiality and audit regulations.
Claims Inbox & Email Management
- Monitor and process incoming emails in the centralized claims inbox.
- Upload documents and assign related tasks to the appropriate Case Manager.
- Respond to general inquiries from claimants and third-party contacts.
End-to-End Payment Processing
- Oversee the full payment lifecycle: verify documentation, obtain approvals, validate banking info, and compile secure packages for finance processing.
- Ensure compliance with internal controls and security protocols.
Tracking, Verification, and Communication
- Maintain and update the Finance-Operations Payment Tracking.
- Cross-reference payment data with FIS.
- Communicate payment status to Claims Adjusters and payees.
Qualifications:
- Strong organizational and time management skills
- Exceptional attention to detail and accuracy
- Ability to maintain confidentiality and comply with privacy standards
- Proficient with administrative systems, Windows applications and Outlook
- Comfortable managing high-volume documentation workflows
- Excellent written and verbal communication skills
- Insurance Designations, such as CIP, FCIP, CRM considered an asset
DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms, and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well-positioned to conduct searches with a national scope. Our unrivaled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.
Interested candidates please contact or text Antonella Leone at 647-624-9609.