Job Description
Property Client Solutions Manager
Are you a strategic, customer-focused professional with a knack for operational leadership and revenue management? We’re working with a growing Canadian company that is seeking a Property Solutions Relationship Manager to lead their operations team and deliver exceptional outcomes for clients and partners alike.
This is a unique opportunity to combine operational expertise, financial acumen, and relationship management in a fast-paced, high-impact environment.
About the Role
The Property Solutions Relationship Manager is responsible for driving operational performance, revenue outcomes, and supplier management. You’ll lead a team that translates client needs into tailored, cost-effective solutions while balancing customer expectations, policy budgets, and profitability. This role also oversees vendor sourcing and negotiations to ensure competitive pricing and reliable service delivery.
Key Responsibilities
Sourcing & Supplier Management
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Manage preferred vendor networks to meet utilization and fulfillment targets.
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Source independent housing providers and service vendors when internal capacity is limited.
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Negotiate rates, terms, and service levels to ensure cost-effective solutions.
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Build and maintain a diverse network of reliable vendors for scalable sourcing capacity.
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Monitor vendor performance and cost competitiveness, providing actionable feedback.
Revenue & Operational Management
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Analyze claims and strategically position housing and service solutions to optimize outcomes and revenue.
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Oversee pricing, negotiation, and solution selection to align with client and internal objectives.
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Track performance metrics (e.g., cost-to-placement ratios, time to placement, cost per claim) and identify improvement opportunities.
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Collaborate with Operations and Finance to forecast and manage profitability trends.
Risk Mitigation & Compliance
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Ensure the end-to-end solution process is accurate, timely, and compliant with policy coverage.
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Address and resolve issues related to placements, vendors, and clients while minimizing company risk.
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Maintain knowledge of applicable laws and regulations, including housing and tenancy legislation.
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Develop and implement standard operating procedures for issue resolution and escalation.
Leadership & Collaboration
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Lead, mentor, and develop a team of sourcing and placement specialists.
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Partner with Claims, Finance, and Sales teams to deliver seamless client experiences.
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Contribute to process improvement initiatives and product strategy to enhance efficiency, satisfaction, and profitability.
About You
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5+ years of experience in operations, product, or account management — ideally in insurance, property management, hospitality, or procurement.
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Proven experience in revenue management, vendor sourcing, and contract negotiation.
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Strong financial, analytical, and problem-solving skills; comfortable interpreting cost structures and performance metrics.
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Excellent communication, leadership, and interpersonal skills.
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Bachelor’s degree in Business, Commerce, Operations Management, or related field (MBA an asset).
Why Join This Organization
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Work in a fast-growing, purpose-driven company supporting policyholders during catastrophic events.
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Opportunity to lead and develop a high-performing operations team.
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Competitive total rewards, including flexible health benefits and professional development support.
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Collaborative and innovative culture with a focus on operational excellence and customer satisfaction.
If you are a proactive, strategic leader who thrives on balancing operational performance with customer-centric solutions, we’d love to hear from you.