Job Description
The Opportunity
We are seeking a motivated and detail-oriented Commercial CSR to support our Commercial Insurance team. This role is ideal for someone who enjoys servicing small to mid-sized commercial accounts, thrives in a collaborative environment, and takes pride in delivering accurate, timely work.
Key Responsibilities
- Process and administer commercial policies, including new business, renewals, and endorsements
- Review policy documentation for accuracy and follow up with insurers on any discrepancies
- Prepare and send client correspondence, including policy documents and coverage updates
- Support brokers by identifying and communicating any changes in coverage
- Manage invoicing and policy activities within internal systems
- Download and organize policy documents and maintain accurate client files
- Assist with administrative duties such as mail handling and documentation processing
- Provide occasional backup support to personal lines, as needed
- Contribute to maintaining and updating internal templates and workflows
What You Bring
- Level 1 or Level 2 insurance license
- 3+ years experience in a commercial insurance support or processing role
- Working knowledge of Applied Epic (required)
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Excellent written and verbal communication skills
- A team-oriented mindset with a proactive approach to problem-solving
About the Company:
A long-standing Edmonton-based insurance brokerage provides a full range of personal, commercial, and auto insurance solutions to individuals and small to mid-sized businesses across Alberta. The firm is built on strong carrier relationships and a relationship-driven advisory model, with experienced brokers supporting clients through placement, policy servicing, and claims.
The organization is known for its competitive compensation and a supportive leadership style. The owner offers notable flexibility with working hours to help accommodate family and work-life balance, making it an appealing environment for experienced professionals seeking both stability and autonomy.
About Us:
DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.
Interested candidates please contact Heidi Scott at 587-885-1852 or forward your resume in confidence to heidi