Job Description
The Opportunity
Our client is seeking an Associate Vice President, Regional Operations to oversee branch operations across a multi-location regional platform. This role combines leadership of branch and business line leaders with a strong operational mandate focused on workflow improvement, efficiency, employee engagement, client retention, and overall branch performance.
This is not a purely people-leadership role. The successful candidate will be expected to lead leaders while also helping improve how work moves through the business, supporting frontline teams, strengthening service delivery, and ensuring operational processes align with client and compliance requirements.
The Employer
Our client is a well-established insurance organization with a significant regional presence and a strong commitment to operational excellence, client service, and team development. This role sits within the senior leadership group and offers the opportunity to influence branch performance, talent development, and regional operating effectiveness across multiple locations.
Key Responsibilities
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Provide operational leadership across multiple branch locations and lines of business within the region.
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Lead, coach, and develop Branch Managers and business line leaders, building leadership capability and bench strength.
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Create and support a high-performance culture focused on accountability, collaboration, efficiency, and service excellence.
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Monitor and improve branch performance related to growth, retention, revenue, profitability, efficiency, employee engagement, and client satisfaction.
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Review branch results and performance metrics with leadership on a regular basis.
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Identify workflow challenges, operational barriers, and process inefficiencies, particularly within frontline and personal lines environments.
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Partner with senior leaders to improve workflows, support frontline teams, and create processes that enhance effectiveness while maintaining compliance standards.
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Support recruitment efforts and ensure branches are appropriately staffed to meet client needs and profitability goals.
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Promote collaboration across branches, departments, and functions to improve consistency and overall operational performance.
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Work closely with leaders across Personal Lines, Commercial Lines, Private Client, Employee Benefits, and Sales to strengthen cross-functional teamwork.
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Support client retention efforts by understanding drivers of lost business and addressing operational issues that may impact service delivery.
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Ensure receivables and endorsements are tracked and managed appropriately.
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Provide leadership and mentorship to both new and established insurance teams to support performance goals and annual objectives.
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Assist in the development of sales and retention goals, training initiatives, and broader operational improvement strategies.
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Support regional integration initiatives and operational aspects of acquisition integration, as required.
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Maintain regular presence within major branch locations and travel within the broader region as needed.
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Participate in ongoing professional development and continuing education to maintain credentials in good standing.
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Carry out additional leadership responsibilities as assigned.
About You
You are a senior insurance leader with a strong operational mindset and a practical understanding of frontline brokerage environments. You know how to lead people, but just as importantly, you know how to improve process, remove roadblocks, and help teams work more effectively.
You are comfortable leading a small group of leaders while influencing a much broader group across branches and functions. You bring strong stakeholder management skills, sound judgment, and the ability to work collaboratively with executive leaders on initiatives that improve client service, team effectiveness, and operational consistency.
Necessary Qualifications Include
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10+ years of progressive insurance industry and people leadership experience
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Demonstrated experience leading leaders, managers, or cross-functional teams
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Strong background in branch operations, personal lines, sales operations, or brokerage leadership
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Proven ability to review workflows, identify efficiencies, and improve operational processes
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Experience working across organizational boundaries and partnering with multiple stakeholders
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Strong communication, coaching, and problem-solving skills
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CAIB designation required
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Post-secondary education in Business Administration preferred
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Retail Management education considered an asset
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Quality Management experience considered an asset
What’s in It for You
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A senior leadership opportunity with broad operational influence
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The ability to shape branch performance across a regional platform
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A highly visible role that blends leadership, strategy, and operational execution
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The chance to partner closely with executive leadership on meaningful business improvement initiatives
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A role with direct impact on employee engagement, client experience, retention, and profitability
About Us
DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms, and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well-positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach key influencers and passive candidates nationally.
Interested candidates, please contact Kim Ehman at 587-885-1849 or forward your resume in confidence to Kim.