Job Description
The Opportunity
Our client is hiring multiple Insurance Operations Solutions Specialists to support the continued development and improvement of an insurance technology platform. These are three separate opportunities, each aligned with a specific area of insurance operations: Finance, Underwriting and Claims, or Broker and Stakeholder Management.
The successful candidates will bring strong insurance industry knowledge and help translate operational workflows, business rules, and user requirements into practical technology solutions. They will work closely with business stakeholders and technical teams to identify needs, document requirements, clarify processes, and support the delivery of platform enhancements.
Previous experience as a Product Owner, Business Analyst, or within an agile delivery environment is helpful but is not the primary requirement. Our client is prepared to train strong insurance professionals on the product-focused aspects of the position. The greatest priority is finding candidates who already understand how insurance operations work within an MGA, Mutual, or Insurer.
The Employer
Our client is a growing insurance technology organization that partners closely with the Canadian insurance industry. The company brings together insurance expertise and technology to build practical, scalable solutions for the market.
The organization offers a collaborative, remote-first working environment where insurance professionals can apply their industry knowledge in a technology-focused setting.
Areas of Focus
Insurance Finance
This opportunity is suited to candidates with accounting or finance experience within an MGA, Mutual, or Insurer. The successful candidate will understand insurance-specific financial processes and help ensure that related platform workflows reflect the practical needs of users.
Relevant experience may include:
• Broker statements and reporting
• BDX reporting and related data processes
• Billing and payment workflows
• Financial reconciliations
• Accounts receivable and accounts payable
• Premium accounting or other insurance finance functions
• Documenting financial processes, controls, and business requirements
Underwriting and Claims
This opportunity is suited to candidates with strong insurance operations experience within an MGA, Mutual, or Insurer. The successful candidate will understand how underwriting, claims, and policy administration processes work and will help translate those processes into clear platform requirements and enhancements.
Relevant experience may include:
• Underwriting workflows and business rules
• Claims processes and operational requirements
• Policy administration workflows
• New business, renewal, endorsement, or cancellation processes
• Insurance documentation and transaction requirements
• Workflow analysis and process improvement
• Translating insurance rules into clear, actionable requirements
Broker and Stakeholder Management
This opportunity is suited to candidates currently working in business development, broker relationship management, broker distribution, stakeholder management, or a similar function within an MGA, Mutual, or Insurer.
The successful candidate will understand how insurers and MGAs communicate and work with their broker partners. This stream will focus on improving the tools, processes, and workflows that support broker relationships and distribution.
Relevant experience may include:
• Broker relationship or distribution management
• Business development within the insurance industry
• Stakeholder engagement and requirements gathering
• Broker communications and service workflows
• CSIO-related processes and standards
• Worklists and task management processes
• Broker portal functionality
• Broker onboarding, access, and user workflows
• Translating broker and stakeholder needs into practical requirements
About You
You are an experienced insurance professional who understands operational workflows, business rules, and the needs of insurance users. You are interested in applying your industry knowledge in a role that connects insurance operations with technology.
You are comfortable asking thoughtful questions, reviewing processes, identifying gaps, and documenting requirements clearly. You can work collaboratively with business stakeholders and technical teams and are able to explain insurance concepts to individuals who may not have the same industry background.
You may currently work in finance, accounting, underwriting, claims, policy administration, business development, broker management, distribution, or another insurance operations function. Formal product or technology experience is not essential, provided you bring strong insurance knowledge and an interest in learning.
Necessary Qualifications Include
• 5+ years of experience in the insurance industry
• Experience working within an MGA, Mutual, or Insurer
• Strong understanding of insurance operations and workflows
• Experience in insurance finance, underwriting and claims, or broker and stakeholder management
• Ability to analyze workflows, business rules, and user requirements
• Ability to translate operational needs into clear, actionable documentation
• Strong communication and stakeholder management skills
• Analytical mindset with strong attention to detail
• Ability to work effectively with business and technical teams
• Comfort working in a remote, cross-functional environment
• Previous Product Owner, Business Analyst, process improvement, or agile delivery experience is considered an asset
What’s in It for You
• Opportunity to apply your insurance knowledge in a technology-focused role
• Three separate opportunities aligned with different insurance specialties
• Training and support for candidates transitioning into a product-focused position
• Fully remote work environment
• Collaborative and supportive team culture
• Opportunity to work closely with insurance and technology professionals
• Competitive compensation, with flexibility for a strong candidate
• Comprehensive benefits and professional development support
About Us
DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms, and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well-positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach key influencers and passive candidates nationally.
Interested candidates, please contact Kim Ehman at 587-885-1849 or forward your resume in confidence to Kim.