Job Description
Our client is a leading Canadian company with an international presence, specializing in repair and restoration services following property losses. While the company is not an insurance carrier, it serves as an important business partner to property and casualty insurance companies and brokerages.
As the company continues to expand across several Canadian provinces, they are looking for an experienced claims professional to join their team dedicated to automotive glass claims.
In this position, you will be responsible for providing exceptional customer service while managing claims in accordance with company policies, insurer requirements and applicable Quebec regulations.
You will be responsible for analyzing and processing claims, handling incoming calls, responding to inquiries, ensuring compliance and verifying the accuracy and completeness of all supporting documentation.
You will also act as the primary liaison between customers, insurance partners, participating repair centres and internal teams, helping ensure claims are resolved quickly, efficiently and accurately.
With your experience, you will also have the opportunity to share your knowledge and act as a resource and coach for junior claims adjusters.
What We Offer
- Permanent, full-time position;
- Salary between $88,000 and $91,000 per year, depending on experience;
- Additional commissions based on referrals;
- Opportunity to work 100% remotely if you live more than 30 minutes from Blainville;
- Full computer equipment provided by the employer;
- Schedule of 8:30 a.m. to 5:00 p.m., Monday to Friday;
- Virtual telemedicine;
- Comprehensive group insurance with 75% employer contribution after 2 months;
- Group RRSP with an employer contribution equal to 50% of your contribution, up to a maximum of 3%. Available from day one;
- Opportunities for career advancement and professional development;
- 3 weeks of vacation or more, depending on experience;
- 5 personal/floating days;
- Summer and Christmas parties with your team;
- A dynamic work environment within a rapidly growing company.
Your Responsibilities
- Manage automotive glass claims from initial intake through settlement, in accordance with company policies, insurer requirements and AMF standards;
- Review and validate invoices, supporting documentation and claim information to ensure accuracy, completeness and compliance;
- Verify vehicle, parts, labour and documentation details prior to approving claims;
- Handle incoming calls from customers and participating repair centres in a professional, courteous and efficient manner;
- Provide claim updates, respond to inquiries and resolve issues whenever possible;
- Work closely with automotive glass repair centres, insurance partners and internal teams to resolve discrepancies and outstanding issues;
- Investigate exceptions, billing discrepancies and missing documentation and ensure appropriate resolution;
- Ensure claims are handled in accordance with Quebec regulations and AMF licensing requirements;
- Maintain accurate and up-to-date claim files and information in internal systems;
- Follow up on claims to ensure established service levels and processing timelines are met;
- Respond to inquiries from repair centres and insurance partners within the required timeframes;
- Identify trends, recurring issues and opportunities to improve processes and operational efficiency;
- Stay current on insurer requirements, pricing agreements and industry best practices related to automotive glass claims;
- Act as a resource and coach for junior claims adjusters when required;
- Perform other related duties as required.
What You Bring
- A valid AMF licence as a Claims Adjuster for both Personal Lines and Commercial Lines;
- 3 to 5 years of experience handling automotive glass claims, insurance claims or claims analysis;
- Fluency in both French and English, spoken and written. This requirement is essential, as you will work with insurance partners across Canada and handle claims in both languages;
- Strong knowledge of automotive glass repair and replacement procedures;
- Good understanding of insurer billing practices and pricing agreements;
- Excellent attention to detail with strong analytical and problem-solving skills;
- Ability to manage multiple claims simultaneously in a fast-paced and dynamic environment;
- Proficiency with claims management systems and Microsoft Office;
- Strong professional judgment, customer service skills and communication abilities;
- A willingness to share your expertise and contribute to the development of your team members.
An Opportunity to Put Your Expertise to Work
Are you an experienced Claims Adjuster looking for a new challenge with a growing Canadian company?
This opportunity will allow you to leverage your claims expertise, collaborate with insurance partners across Canada and play a key role in improving both the customer experience and claims processes.