Job Description
Do you enjoy being a client’s first point of contact and making a real difference in their experience?
As a Personal Lines Insurance Broker, you will play a key role in supporting clients, understanding their needs, providing professional advice and recommending insurance solutions tailored to their individual situations.
Our client is an established Property & Casualty Insurance Brokerage that has been operating for approximately 10 years, serving both Personal and Commercial Lines clients. As the company continues to grow, they are looking for an experienced insurance professional to join their Customer Service Team.
You will work in a comfortable, people-focused and collaborative environment where customer satisfaction and quality service are truly valued.
What We Offer
- Permanent, full-time position;
- Base salary starting at $65,000 per year or more, depending on experience;
- Annual bonus of up to $2,000;
- A strong focus on work-life balance;
- 100% remote position;
- 37.5-hour workweek, Monday to Friday, from 8:30 a.m. to 5:00 p.m.;
- Potential opportunity to work 4 days per week, depending on business needs and your situation;
- 2 weeks of vacation or more, depending on experience;
- Opportunities for career growth and professional development;
- The opportunity to work with a friendly clientele from various regions of Quebec, including Gaspésie, Bas-Saint-Laurent, Côte-Nord and Saguenay;
- A supportive, understanding and approachable employer;
- A close-knit team where every employee matters — you are truly more than just a number here!
Your Day-to-Day
- Act as the first point of contact for insureds and provide an exceptional customer experience;
- Respond to client inquiries and assist them with their insurance needs;
- Handle policy changes, quotations and client retention during inbound calls;
- Manage renewals and update client files while providing professional insurance advice;
- Answer questions regarding policies and insurance accounts;
- Prepare quotes and generate new business when required;
- Identify client needs and recommend appropriate insurance products and coverage;
- Negotiate terms with various insurance carriers to find the best solutions for clients;
- Use sound judgment to determine when to assist, when to recommend a solution and when to escalate an issue;
- Provide consultative sales and identify appropriate cross-selling opportunities.
What You Bring
- A valid AMF licence in Personal Lines Property & Casualty Insurance — required;
- A minimum of 2 years of experience as a Property & Casualty Insurance Broker;
- Strong communication, negotiation and persuasion skills;
- A genuine passion for providing exceptional customer service and an ability to identify sales opportunities;
- A customer-focused and action-oriented mindset;
- Strong problem-solving and decision-making skills;
- Comfort with assisting clients, escalating issues when necessary and identifying cross-selling opportunities;
- Excellent verbal communication skills and the ability to quickly establish trust and rapport with clients;
- An energetic, empathetic and people-oriented personality;
- Strong organizational skills and the ability to work independently in a fully remote environment.
You Could Be the Right Fit If…
You enjoy insurance, but more importantly, you enjoy working with people.
If you are looking for a position where you can build meaningful relationships with clients, work with a supportive team and enjoy the flexibility of a fully remote environment