Job Description
Our client is a leading Canadian company with an international presence, specializing in repair and restoration services following losses. While the company is not an insurance carrier, it serves as an important business partner to various organizations within the Property & Casualty insurance industry.
As the company continues to expand across several Canadian provinces, they are looking for an experienced Claims Professional to join their team specializing in automotive glass claims.
In this role, you will be responsible for managing claims accurately and efficiently while providing exceptional customer service. You will work closely with insureds, insurance partners, repair centres and internal teams to help ensure claims are resolved quickly and effectively.
You will analyze claims, review invoices and supporting documentation, handle incoming calls and follow claims from initial intake through settlement.
What We Offer
- Permanent, full-time position;
- Salary between $78,000 and $103,000 per year, depending on experience;
- Additional commissions based on referrals;
- Opportunity to work 100% remotely if you live more than 30 minutes from Blainville;
- Computer equipment provided by the employer;
- Schedule of 8:30 a.m. to 5:00 p.m., Monday to Friday;
- Virtual telemedicine;
- Comprehensive group insurance with a 75% employer contribution after 2 months;
- Group RRSP with an employer contribution equal to 50% of your contribution, up to a maximum of 3% — available from day one;
- Opportunities for career advancement and professional development;
- 3 weeks of vacation or more, depending on experience;
- 5 personal/floating days;
- Summer and Christmas parties with your team;
- A dynamic work environment within a rapidly growing Canadian company.
Your Responsibilities
- Manage automotive glass claims from initial intake through settlement, in accordance with company policies and insurer requirements;
- Review and validate invoices, supporting documentation and claim details to ensure accuracy, completeness and compliance;
- Verify vehicle, parts, labour and documentation details before approving claims;
- Respond to incoming calls from customers and participating repair centres in a professional, courteous and efficient manner;
- Provide claim updates, respond to inquiries and resolve issues whenever possible;
- Work closely with automotive glass repair centres, insurance partners and internal teams to resolve discrepancies and outstanding issues;
- Investigate exceptions, billing discrepancies and missing documentation and ensure appropriate resolution;
- Ensure claims are handled in accordance with the regulations applicable in the relevant province, including New Brunswick, Nova Scotia, Prince Edward Island and Newfoundland and Labrador;
- Maintain accurate, complete and up-to-date claim files in internal systems;
- Follow up on claims to ensure established processing timelines and service levels are met;
- Respond to inquiries from repair centres and insurance partners within the required timeframes;
- Identify trends, recurring issues and opportunities to improve processes and operational efficiency;
- Stay informed about insurer requirements, pricing agreements and industry best practices related to automotive glass claims;
- Perform other related duties as required.
What You Bring
- A valid Claims Adjuster licence for both Personal and Commercial Lines, in accordance with applicable provincial requirements;
- 3 to 5 years of experience handling automotive glass claims, insurance claims or claims analysis;
- Strong knowledge of automotive glass repair and replacement procedures;
- Good understanding of insurer billing practices and pricing agreements;
- Excellent attention to detail with strong analytical and problem-solving skills;
- Ability to manage multiple claims simultaneously in a fast-paced and dynamic environment;
- Proficiency with claims management systems and Microsoft Office;
- Strong organizational skills, autonomy and professional judgment;
- Excellent communication and customer service skills.
An Opportunity to Put Your Expertise to Work
Are you an experienced Claims Professional looking to join a growing Canadian company?
This opportunity will allow you to leverage your claims expertise, collaborate with multiple industry partners and play a key role in delivering an exceptional customer experience.