Job Description
Location: La Prairie, Lévis, Plessisville, or Beauce
Employment Type: Permanent, Full-Time (35 hours/week)
Work Model: Hybrid (1 day per week in the office)
Our client, a leading property and casualty insurance provider serving both individuals and businesses, is experiencing significant growth and is seeking a Training & Audit Specialist, Commercial Insurance.
This strategic role offers the opportunity to play a key part in employee development, continuous improvement initiatives, and the maintenance of high standards of quality and compliance across the organization.
Your Role
As a Training & Audit Specialist, you will be responsible for:
- Conducting file audits to ensure quality standards and compliance with established practices;
- Evaluating the customer experience and advisory quality through call monitoring and analysis;
- Ensuring the consistent application of company policies, procedures, and industry standards;
- Collaborating with managers and team members to provide feedback and support professional development;
- Identifying opportunities for improvement and contributing to the optimization of processes and tools;
- Supporting training, coaching, and mentoring activities to enhance employee performance and maintain quality standards.
Qualifications
- AMF Commercial Insurance Certificate (required);
- Minimum of five (5) years of experience in commercial insurance as a generalist;
- Strong knowledge of the Microsoft Office Suite;
- Excellent presentation and facilitation skills;
- Strong analytical abilities and attention to detail;
- Collaborative mindset with a commitment to continuous improvement.
What Our Client Offers
- Permanent, full-time position;
- Competitive salary starting at $75,000+, based on experience;
- Annual bonus of up to 6%;
- 35-hour work week;
- Hybrid work environment;
- Employer-paid comprehensive group insurance plan;
- Defined benefit pension plan with employer contributions;
- Annual wellness allowance;
- Home office setup allowance;
- Virtual healthcare services and Employee Assistance Program;
- Minimum of four (4) weeks of vacation;
- Paid personal and sick days;
- Career growth opportunities within a growing organization;
- Employee discounts on home and automobile insurance.
Interested in Making an Impact?
If you are passionate about quality, professional development, and operational excellence in commercial insurance, we would love to speak with you.
Apply today or contact us confidentially to learn more about this exciting opportunity.