Job Description

The primary purpose of this position is to assure prompt and equitable settlement of small and moderate cargo and physical damage claims; ensuring that claims service is consistently delivered within Old Republic’s exceptional customer service standards while achieving the required business results.


  • Examine, settle and process assigned claims, within a specified limit of authority.
  • Investigate and document facts surrounding loss.
  • Evaluate claim and establish preliminary settlement reserves.
  • Establish, review, document and maintain claims files and assure progress toward settlement.
  • Negotiate loss settlements based on coverage in question, knowledge of repair costs, and other relevant factors.
  • Work closely with insured to effect creative and equitable claims solutions.
  • Continue negotiations until claims settled equitably.
  • Assure documentation of claims files in accordance with company policies and expectations.
  • Daily coverage verification.
  • Pursue subrogation where appropriate.
  • Develop and maintain customer service and broker relationships.


  • Bachelor’s degree, diploma, or equivalent related experience.
  • Completion of at least one CIP course, and enrollment in CIP program.      
  • 1 – 2 years claims experience preferred.
  • Excellent analytical skills.
  • Well organized and decisive.
  • Excellent oral and written communication skills; ability to interact with a variety of people and ability to develop above average negotiation skills.
  • Ability to accept direction but also to take initiative on investigations and paperwork, ability to work independently.
  • Ability to maintain confidentiality in all matters.
  • Demonstrated commitment and support for customer service philosophy.
  • Ability to make decisions and handle pressure.



Please submit resume and cover letter to We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Old Republic Canada is an equal opportunity employer. Accommodation will be provided for qualified applicants with a disability throughout all parts of the hiring process. If you require an accommodation due to a disability, please contact Human Resources and we will work with you to determine an appropriate accommodation. Applicants need to make their needs known in advance.



Job Posting Details

Job Type


Market Segment

Property Casualty Insurance

Company Type

Insurance Service Provider

Languages Required


Education Required

Post Secondary Education

Minimum Experience Required

1 to 2 Years